Zeigler Kia of Holland

“John Ortegon Was amazing to work with. From start to finish he was very accommodating and did everything possible to get us back on the road. Would absolutely recommend him to anyone looking for a vehicle.”

“Chris Coy was a great person from the get go! I found the vehicle on the website and submitted an interest. The next day I was at the dealership getting the best experience by Chris, Mark, and Karen. They fought for me to get the best experience all around from sale to finance! Will be recommending family and friends to Zeigler!”

“We had a great experience with Jake and his team. They had several vehicles ready for us to test drive and made the entire experience effecient and smooth. No pressure tactics like I have experienced at other dealerships.”

“Another great experience, thanks to Carson! He provides exceptional customer service through clear communication, quick responses, and a genuine commitment to helping his customers Whether answering questions, keeping customers informed, or going the extra mile to ensure everything is handled smoothly, Carson consistently makes the process easy and stress-free. I truly appreciate your dedication and the care you put into every interaction, Carson Daily! Also thank you Caren in finance, I appreciate your help. The only reason for my 4 star review is because when my car got detailed, the staff there took out the retractable cargo cover and the tire repair kit. Staff did not put it back in the car. When I was leaving I had inspected the car and those things were missing and the detailing staff were gone for the day and the dealership had closed:/ Asked Carson to take care of it for me and I know he will make sure it gets returned to me.”

“When my lease was getting ready to end in March I stopped in around December to shop for a new vehicle while getting my Kia serviced. I watched the team supervisor have a stand up meeting about addressing customers, getting sales etc. The meeting wrapped up no one approached me on the lot or in the waiting area. Then I ran into Junior de la Rosa while heading back to grab my car and he helped me out. He and his wife Caryn helped me out with a good deal for buying out my lease (2023 Kia Sportage sx). Props to them because they have been my only positive experience the past few times I went in. Recently I needed to get my 30,000 mile service done and I scheduled an appointment ahead of time. I drop it off early in the morning. Ernesto tells me the manufacturer recommends and alignment and fuel injection service. I am no mechanic but I'm ok with doing whatever to keep my new vehicle running like it should so I say yeah go for it. I ask how long they think it will take and they say 2.5 hours. This was around 10am so I figure ok sometime after 12:30 I should be heading back. I have the Kia app on my phone and it lets me know when the doors are left unlocked and or open. When I left I parked the car where they asked me to as they had no room in the bay. I keep an eye on the app to give me an idea of when the car is being worked on. Finally it's around 1:30 and my app is saying "your kia doors were left unlocked" and "your kia door was left open. We do not recommend leaving your door open". Now I'm trying to call Kia service department because a)no one has called me back to pick up my car and b) my door was either left unlocked and/or open for an extended period of time. I keep calling and get a hold of no on. Finally I reach Noah and he says he's not the one that checked me in but that he sees my car coming in now so it should be ready soon. He tells me the car is going to need new tires as the rear ones are running thin. I said ok who do I need to talk to to authorize that because no one has called and he says it should be the person that checked me in. Which is Ernesto. I said great please transfer me. Ernesto never answers. I leave a voicemail asking about how to authorize this and also if he can check me door since the app still says it's open. No call back. I wait a half hour and call again. No answer. Wait another half hour and call again this time I ask for a manager and they send me to Nick Cone but he's not available so I leave another message. Now we are going on nearly three o'clock I still have not heard about picking up my vehicle or authorizing replacement of the tires. So now I call again and reach Noah. I explain I'm not mad at him but frustrated. I then ask about the tires and he says they are slammed today and he doesn't think they can replace them today and I'd have to make an appointment for later as well as the alignment (side note I get that getting an alignment now would have been counter productive because if I got new tires I'd just have to do it again later, but I guess I just assumed this would all be done in the same day because I had made an appointment). Noah then makes me the appointment for the tires and the alignment for two weeks later on a Friday again. I ask if I can come get my vehicle he says yes. In this whole period never once did I get a call back from Nick or Ernesto. Oh also as a side note when I dropped off the vehicle I asked Ernesto if they could let me know if I could schedule to have a trailer hitch mount added to the the vehicle in the future. When I pick it up Ernesto makes no mention of the missed calls or the mount. He says he thinks they can get me the wheels for cheaper than quoted and will text me. I never got a text back. By the time I was back home I got a call from Nick asking about the app notification. It has been ten days since I had sent an email back to Ernesto asking for a follow up on the tire quote and heard nothing. I took the car to America Discount Tires got it in and out (same day, 30 minutes) and they scheduled my alignment.”