Audi Hoffman Estates

“I absolutely love the service at Audi Hoffman Estates! Every time my car has needed service, the team has taken great care of me. A special thank you to Anthony Buchanan, who has consistently gone above and beyond. He always takes the time to listen to my concerns, explains everything clearly, and reassures me that my car is in good hands. Anthony Buchanan has also helped me better understand all the features of my Audi and how everything works, which I truly appreciate. His professionalism, knowledge, and outstanding customer service make every visit a positive experience. I highly recommend Audi Hoffman Estates and especially Anthony Buchanan for anyone looking for exceptional service! The Nava (Fern and Chris )”

“I’m not one to leave negative reviews unless I’m really disappointed, but this was ridiculous. May 5th, I had a flat on my RS3 not too far from this dealership, so I had it towed there since these cars don’t come with spares. I got there like around 5-6 p.m., not sure what time employees leave this place, but NOBODY was there at the service center. About like 10 minutes later, the one and only service advisor shows up(he looks overwhelmed/mad). I don’t blame him. I’m told that the technicians are gone for the day and that there are no loaners available, and I said, “Cool, I’ll leave it. I don't think I have a choice at this point.” He also tells me not verbatim that if I have any questions to call but don’t expect someone to answer the phone since nobody is ever around(in my mind, I said that’s great). Next morning, May 6th, I get a call from the same service advisor and he tells me that they have to order the tire and won’t be delivered until in a couple of days. Cool, that’s fine. I asked if there were loaners available, and the answer was no. Cool, whatever. I then asked regarding the Road Vantage tire/wheel warranty that I paid for when I purchased the car. He said he had no clue and that it didn’t pop up on his computer. Could be true since I didn’t purchase the car there. I was expecting some help with that situation, but no help was offered. I’ll figure it myself, I guess. May 8th, I get a call saying it’s ready for pick-up. I picked it up on May 9th. I get there, it’s a Saturday morning. AGAIN, no one is around except one service advisor who is helping another customer. A girl at the cashier in Lala Land. No acknowledgment for quite some time until another service advisor walked in and asked if I was picking up. I said yes, and he redirected me to the girl in the cashier to pay. I then paid and waited for my car to be driven around the lot. The porter then brings the car around. I sit inside, and I’m in SHOCK. Brown dust everywhere! Assuming the technicians didn’t remove their gloves, oily fingerprints all over my door handle, center console completely filthy, brown dust all over my Alcantara steering wheel completely filthy. At this point, if I had gone back inside, I probably would’ve snapped at someone, so I decided to leave. As an Audi dealership, one would expect great customer service and them taking care of your car while they have it. I regret heavily getting my car towed here. First and last time I bring it here. From what i’ve read in previous reviews. It seems like the service center bad customer service/no staff is a problem here. Do better!”

“Had service performed twice there. They are very thorough and explained everything that should be done before they did it. For example a rubber bushing was torn and needed to be replaced, the tech sent me a video to show me and explain the problem before doing the repair. I was very impressed with the service representative Tim. He was very knowledgeable and very personable. I will definitely continue to have them perform my service work as needed.”

“I can’t say enough good things about my experience at Audi Hoffman Estates. My old car got totaled & had to find a new car quickly. Unfortunately the car I wanted was brand new for 2026 and hard to get. Enter Amanda my new salesperson who quickly deduced the fastest way for me into a new Q3. About a week later I’m in my new Audi Q3. I believe one of the first to have 1 in the Midwest Region. On top of all that I reconnected with an old friend Bob LeGault one of the nicest & knowledgeable salesperson. You can not go wrong with either Amanda or Bob. Thanks again Amanda & ur GM Brian & of course Kylo (concierge & mascot).”

“Amanda at Audi Hoffman Estates was absolutely amazing to work with! From the first initial contact to driving away in our brand new RS3, Amanda was kind, caring, and professional. My husband and I live 4.5 hours away, and they stayed open late so my husband could make it in, all while ensuring we got top dollar for our trade. He was met with the RS3 clean, gassed up, and ready to go. I definitely recommend Audi Hoffman Estates and ask for Amanda; you will not be disappointed!”