Webb Ford Inc

“I am disappointed with my recent experience with Ford Webb. I sent multiple emails to Jeff and Peter regarding an issue with the vehicle’s headlamp but did not receive a response. During this time, a deduction for warranty cover was processed on our account without our prior approval, which raised concerns for me. The vehicle continues to have moisture inside the headlamp, and the light appears out of focus, making night driving uncomfortable and concerning from a safety perspective. I had hoped this matter would be addressed promptly after my emails. Effective communication and customer support are very important to me. Unfortunately, the lack of response to my attempts to resolve this issue has affected my confidence in continuing the business relationship. For additional context, I raised the headlamp concern with Jeff on the actual day of purchase and even took a photo showing visible moisture inside the light. I was advised at the time that it was due to the vehicle having just been washed. Unfortunately, the issue has persisted, which is why my husband followed up multiple times by email. I hope Ford Webb will review their customer communication processes and assist customers more promptly in the future.”

“Directed specifically toward Robert Schindley, my service advisor. On my brand new 2025 f150 I was told 90-120 mins, but took 3 hours for a simple window switch recall. Would’ve been longer had I not asked and found out my one singular technician was multitasking vehicles, he then switched back to my car and finished up in about 5 mins and then I left. My car was left running the whole 3 hours and when I left I had to turn right back around because they did not check to see if their work was actually working. Upon my return after leaving with a “fixed” vehicle the technician jammed my window switch thinking that the more pressure the faster the window will roll up, they ended up ordering new parts... Not to mention my service advisor was “babysitting while working” quoted from his mouth. So now in the hopes this creates change when I come back I will hopefully have a better experience. Thank you”

“After a very difficult experience, I can confidently say that Mr. Woosley completely changed the narrative for me. From the moment he stepped in, he demonstrated what true leadership, integrity, and customer care actually look like. He didn’t dismiss concerns. He didn’t deflect responsibility. He listened carefully, responded thoughtfully, and handled everything with professionalism and urgency. In an industry where trust is everything, Mr. Woosley restored mine. What impressed me most was that he went above and beyond — not because he had to, but because he genuinely cares about doing what is right. He followed through on every commitment, communicated clearly, and ensured that I felt heard and valued throughout the entire process. This is the kind of leadership that builds loyalty. This is the kind of management that sets a dealership apart. If you’re working with Mr. Woosley, you’re in exceptional hands. His professionalism, character, and commitment to excellence truly make a difference. Thank you for leading with integrity.”

“Before purchasing from Web Ford. We visited a few other dealers. Drove a few cars to test them. Walked on the lot, met with Quincy and from there everything was smooth sailing all the way to the purchase. No haggling, no arm wrestling, just a good car for a good price. Really appreciate that! Love our new 2024 Ford Escape Platinum - thank you Web Ford.”

“Working with Kevin to purchase a car was both effortless and enjoyable. He dedicates time to understanding the specific requirements, desires, and essential needs of each customer. The entire process remains pressure-free, marked by exceptional customer service and a keen willingness to accommodate needs. Kevin comes highly recommended for those seeking a new vehicle. Allow him to make your car-buying experience seamless and enjoyable. A decision you won't regret!”