Vann York Toyota Inc

“...thank you Edwin and team for making the entire process seamless, transparent, and completely worth the drive! For anyone traveling from out of town, I highly recommend working with Edwin, Tylor, and the rest of the Vaan Yorak Toyota team. They respect your time and deliver on their promises.”

“I just purchased a new 2026 Toyota 4Runner SR5. TB was great and made the process very smooth and streamlined. He made sure all options were presented and exhausted. He got the car to the dealership within a week when it first estimated 30 days. During the waiting process, he was very good at keeping communication… giving updates and making himself available to talk. Erik is also very welcoming, checks in, and makes harmless jokes for a lighthearted experience. Very pleased with my experience at Vann York Toyota and TB!”

“I am extremely disappointed with the service experience I received today. I arrived at approximately 10:23 AM for a routine oil change, tire rotation, and balance. From the moment I pulled into the service lane, the experience was negative. The service area was completely empty of customers, and there appeared to be several service employees standing around talking, yet no one offered a warm greeting or acknowledgment. There was no "Welcome to Toyota," no smile, and no effort to make me feel valued as a customer. The only interaction I received was, "Do you have an appointment?" When I replied that I did not and simply needed routine maintenance performed, I was immediately told, "No can do, we're only taking appointments today." What disappointed me most was not the fact that appointments were required—it was the complete lack of customer care afterward. There was no offer for a vehicle drop-off, no attempt to explore alternatives, no apology for the inconvenience, and no effort to assist further. I was simply told to make an appointment for another day. As the owner of a company with over 73 locations and more than 220 employees across the East Coast, customer service is something I take very seriously. We train our teams to follow the 10-5-3 Rule: • At 10 feet: Make eye contact and acknowledge the customer. • At 5 feet: Offer a genuine smile. • At 3 feet: Verbally welcome the customer. These basic principles create a positive customer experience and make people feel valued. Unfortunately, none of these fundamentals were demonstrated today. What makes this even more disappointing is that I have been a loyal customer of this dealership. I have purchased a company vehicle here, three personal vehicles, one vehicle for my mother, and another for my brother that was shipped to Florida. Because of my past experiences, I believe this may have been an isolated incident, but today's visit was, without question, one of the poorest customer service experiences I have encountered. I hope management reviews this feedback and uses it as an opportunity to coach and develop the service team. Customers may forget what was said, but they never forget how they were made to feel. Rating: 2/5 Stars — Not because of the appointment policy, but because of the lack of hospitality, empathy, and customer service.”

“Vann York Toyota is great and Clay Hudson is top notch! Clay takes the time to listen to what you want and works hard to make sure he finds it. I just bought a 2026 Toyota Rav4 Limited and my experience was awesome! Clay kept me informed of where the car was in processing and delivery and made the final pick up easy. He took the time to explain the features when i picked it up. I highly recommend Clay and the dealership. We've been customers since my first new car, in 1980, when I bought a Tercel. Always a great experience and even more so worth Clay there.”

“Great experience even in the pouring rain. Shelley took great care of me with the purchase of my new Rav4 and had me on my way in no time. The entire experience was quick and efficient. It was love at first sight with the Woodland and she got my phone synched and questions answered. Communication was quick and responsive leading up to my purchase.”