Peters Auto Mall

“Dear Kevin and Angie, I have been thinking about purchasing another vehicle, and Peter’s Auto Mall immediately came to mind. I have purchased two vehicles from your dealership in the past, and my previous experiences are the reason I have always returned. Having worked in management, sales, and customer service for more than 30 years, I know what excellent customer service looks like. That is exactly what I have consistently experienced at Peter’s Auto Mall. Everyone has always been professional, attentive, knowledgeable, and friendly, and I have always felt like a valued customer and a priority. Recently, I decided to visit your website to look at a few vehicles. I found two that interested me and completed the contact form. After receiving calls and text messages from Lisa over the course of about a week, I finally responded and provided my availability. Lisa was very accommodating and scheduled an appointment for me with Bryan (manager) on May 28 at 6:15 p.m. I was eagerly anticipating meeting Bryan and was prepared to purchase my third vehicle from Peter’s Auto Mall. When I arrived for my appointment, a very pleasant employee greeted me and asked who I was there to see. I told him I had an appointment with Bryan, and he said he would get him for me. I waited in the showroom, and when Bryan came out, he appeared confused and unaware that he had an appointment scheduled with me. The first thing he said was, “What do you need help with?” Surprised, I responded, “You don’t know why I’m here? I have an appointment with you.” Bryan then looked at his watch and commented on how late it was. He immediately stated that he would find someone else to help me. I asked, “So you’re just going to pass me off to someone else?” He replied, “No,” but that is exactly how the situation made me feel. I felt unimportant, dismissed, and pushed aside. I even mentioned that I had more than 30 years of experience in management, sales, and customer service in hopes that he would better understand my concerns, but nothing changed. Bryan then brought over another employee to assist me. Unfortunately, the young man stood beside Bryan without introducing himself or speaking. I extended my hand to shake his, and he still did not introduce himself. I ultimately introduced myself first. As they both stood there, I felt as though I was inconveniencing them rather than being welcomed as a customer. I told them I would step outside. I walked around the lot for a short time, but I was so disappointed and dissatisfied with the service I had received that I ultimately got back into my car and left. What makes this experience particularly disappointing is that it is completely inconsistent with the level of service I have come to expect from Peter’s Auto Mall. My previous experiences were exceptional, which is why I returned and was prepared to make another purchase. Instead, I left feeling undervalued and discouraged. I wanted to bring this experience to your attention because I believe it falls far below the standards of professionalism and customer service that have made Peter’s Auto Mall successful. Thank you for taking the time to read my concerns. Sincerely, A Very Unhappy Customer”

“We had an amazing experience working with Armando! ⭐⭐⭐⭐⭐ He was professional, friendly, and best of all not pushy at all. We came in already knowing what we wanted, and he truly listened and worked with us to make it happen without any pressure. He made the entire process smooth and efficient, we were in and out in less than 3 hours! On top of that, he went above and beyond to make sure the car was spotless and that we were completely happy with our purchase before we left. If you’re looking for someone who respects your time and genuinely cares about your experience, Armando is your guy. Additionally, the entire team that was there were very nice and friendly. Highly recommend!”

“Peters Auto Mall is absolutely Fantastic!!! Jared Barnes Will Andrew’s, Thank you Both for making my car buying experience, FABULOUS!!! Jared, I’m so very Proud of You!!! My heart 🫶🏻!!!! IF ANYONE IS IN NEED OF RELIABLE TRANSPORTATION, PETERS AUTO MALL!! Will Andrew’s, JARED BARNES !!! If you think you can’t! THEY SAY YOU CAN!!!”

“I had an absolutely amazing experience at this dealership ! From the moment I walked in, Marquis was welcoming, professional, and genuinely focused on helping me find the right car — not just making a sale. They answered all my questions clearly, were transparent about pricing, and made the entire process smooth and stress-free. The financing process was quick and straightforward, and I never felt pressured at any point. I drove off feeling confident and excited about my purchase. If you’re looking for a trustworthy, friendly, and efficient car dealer, I highly recommend them. I’ll definitely be back for my next vehicle!”

“John Dugger was super honest and straight forward with me the whole time, and in the end, he found me my dream car. I'd totally buy from Peters Auto Mall and John again. Patrick at the service center did an amazing job accommodating me to find the upgrades for my new vehicle. He went above and beyond to make sure everything was perfect.”