Reuther Ford Inc

“I don't even no how to answer your response. You could try putting a air bag inflater on the passenger side to see if that will work im jus not happy with the response it came in with no airbag light on an not even 24 hours later it comes on an now 2400 to fix it that's not rightist came in with working airbags an left with no working airbags now its not safe to drive im not a happy customer at all”

“Called Reuther Ford Service Department to schedule maintenance. Service Advisor told me does not require an appointment and to just drop it off at 730 in the morning. When told I will drop it off the night before the Service Advisor said sounds good. He neglected to mention that the dealership is not accessible after hours. Secured by a large gate and padlock on the only entrance to the lot. It was a shock to find this after driving 30 mins to the dealership.”

“I had to take my truck in for a recall. Nick got the truck in and fixed quick, and they also delivered the truck to my office because I did not have a ride. Matt the service manager even called me to make sure the truck was delivered and all was well. 5 Star service all around!!”

“Extremely exceptional service. Would recommend them to everyone. Have to update! We just left with our 5th purchase from Reuther. We’ve now bought 3 brand new and 2 used from Doug JR. Amazing service!!!”

“Stress and hassle free at the Reuther Ford in Herculaneum, MO! We were instantly greeted and shown the precise vehicle we requested WITHOUT invasive questioning or persuading of any sort. We were given freedom to view the car as a family with privacy. The car was as advertised, no surprises. We ended up purchasing the used 2013 Ford Edge SEL then and there four years ago this past January. We found the vehicle to be priced decently fair at $15,000.00. Leo processed the paperwork very quick. He was organized and informative. This was the first time I'd purchased a vehicle from the dealership, so I'm grateful it was a good experience! The vehicle had just 66,930 miles and even came with a complimentary one year warranty covering ALL necessary repairs, major or minor. The deductible was a low $100.00. We did, however, have a two hiccups with the vehicle since our purchase. (I never write a reviews until time has passed) Seven months after purchasing the vehicle our Air Conditioning suddenly quit blowing cold. After an attempt to troubleshoot the issue myself I'd deducted the issue to a necessary software "update". Neither the Ford Motor Co. in Deer Borne, MI nor any technician at the dealership could specifically tell me why the software was deliberately designed in newer vehicles, Ford is NOT alone here, to expire, considering its only function is to operate properly through the firmware. Anyway, we used the $100.00 deductible through our warranty for that repair. Two years after purchase we experienced a shudder issue that quickly escalated. I had a lot of trouble trouble-shooting the precise causation, which was frustrating considering the mileage and age of the vehicle. After a tune-up, as part of my deduction process, and a diagnostics, it was presumed to be a transmission related shudder. Turned out to be due to the transmission fluid's viscosity. I had the transmission flushed at 76k miles for $178.00, out of pocket, and that resolved that issue. Aside these two issues the car has been reliable, which is what I expect for a car I purchased for $15k just four years ago.”