BMW OF HENDERSON

“I got a flat tire and literally had zero air pressure and dropped off my car to the dealership just minutes before service closed. To my surprise I had a call from joe a new service advisor and he updated me about when the repair could be made. The service was absolutely white glove vip. I can’t believe I got my car back the very next day without even having an appointment. If I had employees like Joel I’d be at the lambo dealership.”

“My salesman Kevin and finance manager Michael were phenomenal. They made my out of state car purchase experience seamless. Thank you both for patiently answering all my questions and ensuring I understood each step.”

“I contacted BMW Auto Nation Henderson to see if I could trade in my current BMW even though I was upside down. Not only was Ray and the finance guy helpful but they made it seem less. They also put on the VGK game for me to watch since I was not at home to watch it. Overall the BMW Team in Henderson is amazing!! I would recommend to everyone!!”

“Ian and Jesus have taken the initiative to make this right! I have changed my response from 3 to 5 stars…(see bottom for update) I absolutely love AutoNation BMW of Henderson over any other dealership in the state! This time I feel like I got effed over a little bit. I dropped my 2019 i3 off to have a screen repair done that was caused by the neglect of the service department (at $0 cost to me), they gave me a $75,000 loaner to flex while they took care of me and I was elated! A 2026 i5 All white with a sunroof and PIRELLI TIRES (Not run flats) BTW! I picked up the car on the 23rd and on the morning of the 27th I caught a flat. I was thinking I’d be fine (All luxury vehicles have RunFlat tires) or so I thought. Long story short I called AAA to get the beauty back to the dealership and I was charged $336 for a tire replacement when I originally had no bill at all. My Service Advisor told me that they were doing me a “favor” by loaning me the i5, the dealership manager did show empathy by allowing me to leave in my own vehicle and return the next day to pay for the tire, business is business. The overall experience had my heart torn until Ian reached out personally to discuss how we could strengthen and further improve our relationship. We came to a beautiful mutual agreement and I will continue to have my i3 serviced only at the Henderson location.”

“Came to the dealership on Black Friday. Quietly roamed the lot of cars without being pounced upon by salespeople. I eventually found 2 vehicles that interested me. The sales manager introduced me to Jagger Fagundes. Jagger let me drive both and explained the features and benefits of each vehicle. He was personable and patient with me. I decided to buy the X3. It was the usual car dealership games when it came time to discuss financing or paying cash. I was prepared to pay cash, but would finance if the interest rate was appealing. The initial rate presented to me was a laughable 9.9% After some back and forth we came to an agreement at an extremely favorable rate. The paperwork process was a pain due to the fact that no insurance companies were open on Black Friday. Jagger went above and beyond to make it happen and keep me entertained while muscling through the process. We definitely had some laughs. The finance manager was an absolute blast. Personable, friendly and an overall great guy. Overall a very positive experience with both Jagger and Mike. This is our 4th BMW.”