Audi Hawthorne

“The technician didn’t clear the inspection due notification from my dashboard after servicing my car. I feel like fluid washer is not refilled because don’t see enough fluid washer liquid but other than that my service advisor is friendly, nice and approachable. The lounge drinks are only coffee and water, they should have also placed more drinks such as soda and juices.”

“I recently purchased my very first car, and working with Audi Hawthorne was an incredible experience from start to finish. I’d like to especially shout out Catherine who was helpful each time we came in to look at/ test drive the cars. She answered any and all questions, and even related to me as far as worries about which size to get and what would best work for my family and me (currently pregnant!). If you’re on the market for a new car, especially an Audi, definitely go here!”

“⭐⭐⭐⭐⭐ I had an outstanding experience purchasing my vehicle from Audi of Hawthorne. From the moment I walked in, Fatos made the entire process straightforward, efficient, and completely stress-free. I came in knowing exactly what I was looking for and what I needed the deal to look like. There was no back-and-forth, no pressure, and no wasted time. Fatos listened, understood my expectations, and worked quickly to make the numbers happen. The pricing was competitive, the negotiation was fair and transparent, and the entire process respected my time. If you’re looking for a dealership that values efficiency, professionalism, and honest negotiations, I highly recommend Audi of Hawthorne and especially Fatos. It was one of the smoothest and most hassle-free car-buying experiences I’ve had.”

“I generally hate car shopping, but buying a Certified Pre-Owned (CPO) Audi Q5 from Leo and the team at Audi Hawthorne changed my perspective entirely. Their patience, knowledge, and customer service were all 10/10. As a NJ resident, I was also impressed by how seamlessly they handled the out-of-state registration and tax—it was much easier than I expected; it was no different than buy from an NJ dealership. I’m thrilled with the S line 45 engine and the overall value I found with this group. If you're looking for an honest used car experience in the tri-state area, this is the place.”

“I was a loyal customer and leased two Audis from this dealership. The first impression was great, but over time the experience steadily declined. The service department repeatedly missed issues during inspections, which led to multiple unnecessary visits where I had to demonstrate the problem before it was addressed. During one inspection, they even missed a nail in a tire while assuring me the vehicle was in excellent condition. On my last lease, there was a $2,000 overcharge on the paperwork at signing. I had to catch the error myself and insist it be corrected. They also added a key insurance fee to the bill without properly disclosing it, which I had to point out and have removed. I raised all of these concerns with Ken Strong, the general manager. Unfortunately, he was unresponsive when I reached out with questions about leasing a new vehicle. After being ignored repeatedly, I became so frustrated that I turned in my lease early, absorbed the financial penalty, and purchased a BMW instead. I would strongly advise others to think twice before doing business here. The overall experience felt more like a stereotypical 1970s used car lot commercial than a modern luxury dealership.”