Subaru Pacific

“Subaru Pacific is an amazing dealership with great customer service. The whole experience of buying a vehicle to getting it serviced regularly is friendly, honest, and consistent. Every time I bring my car back, it feels like you're a VIP with the greetings at the driveway, the accurate updates on your car service via text/phone, and smooth pickup with a freshly washed car. You can have 100% confidence in bringing your car here.”

“DO NOT BUY A CAR FROM THIS DEALERSHIP!!!! I bought a used car from them approx 6 mos ago and here are just a few of the issues I experienced: 1) The price, which was not supposed to change from what was advertised, went up several hundred dollars (I discovered just as I was about to sign the contract) because they tacked on an extra charge for a clear coat that I didn't ask for and that they hadn't advertised anywhere online or on the car itself, 2) The battery died approx 6 mos after purchase, and the AAA repairman told me it was still a relatively new battery and shouldn't have died so quickly but did because it was the wrong type and never should have been installed in that car to begin with, 3) The tires had to be replaced about 4 mos after purchase, and I was told they had put the cheapest possible tires on the car, 4) The extended warranty options were so numerous and confusing that it made it nearly impossible to make a sound decision as to which one to choose, 5) When I then had issues with the sound system and discovered one of the motion sensors needed to be replaced, I subsequently discovered that while the warranty covered other sensors, it did not cover the one I needed to get replaced, and paying for that replacement out of pocket would cost me over $2000 (Why was that not diagnosed and dealt with prior to the car being sold?), 6) When I tried calling (numerous times) to speak to someone about the above issues (and others), no one was ever available, and no one called me back after I left message after message. When I finally got through to Hamil in their used cars dept, he said he would get back to me and then forgot to do so. When I finally got through to him after calling again, and after explaining to him all of the above, his response amounted to not much more than, "That happened before I got hired. We're doing things better now. How do we know those issues existed prior to you driving the car off the lot? I am not going to acknowledge that you had a deplorable car purchase experience. I am not interested in trying to keep you as a customer. There is nothing we can do to remedy this. Go to Nissan and have them fix it. Moral of the story: Next time I need a car, I will probably go back to CarMax or do more research to find a more reputable dealership. And if my gut tells me, mid-sale, to walk out of the dealership because something is feeling shady, that's exactly what I am going to do next time.”

“We recently bought a Trailseeker from Subaru Pacific, and I wanted to share how wonderful the experience was. Every staff member I interacted with was incredibly friendly, helpful, and respectful. After my previous car purchase (which wasn’t with Subaru), this experience really reignited my confidence in how businesses should operate. Robert and Manny were fantastic, providing clear answers to all our questions and making the process enjoyable. Yessenia in Finance was thorough, explaining all the additional packages in detail without any pressure. A big thank you to Calvin for his assistance in getting us educated on all the bells and whistles. Thank you all for providing such great customer service and being such a nice and professional group of people!”

“Thanks to Robert (sales associate) Manny (desk manager) and Yanet (Finance Manager) for helping me out. They secured a solid plan with a great rate and saved me money on my monthly. Robert was persistent with the follow ups and updates which motivated me to move forward. Thanks again 👍”

“If you go to Subaru Pacific, ask for MARCOS! (Marcos Bahena Alvarado). I love my new 2026 Subaru Forester Hybrid. Marcos is a very kind, sociable, and friendly guy whom my family and I got along with right away. He has a relaxed, low-pressure vibe that gels perfectly with the Subaru brand. He was always available by text or call and let me know the second the vehicle I wanted became available. He even reached out to set up a same-day appointment while it was being unloaded off the truck! When it came time to make the deal, Marcos was never pushy like dealers I’ve encountered at other brands. He was transparent and patient with the numbers, ultimately working with us to ensure a win-win deal. I highly recommend Marcos—he’s a great person who goes the extra mile, and we actually had fun during the process. Niall, the desk manager, was very pleasant as well. Thanks, Marcos!”