Smith Motor Sales of Haverhill

“Just wanted to say how much of a great job Noah did when he towed my Jeep Wrangler from Portsmouth nail shipyard to our VIP in Biddeford Maine, you have quite a young man there very knowledgeable and positive attitude I have never been to Smith motor sales, but if you have more personnel like him working there, I would highly recommend it to people. I know I am a 23 year army Veteran retired. Noah was a very impressive individual. Thank you so much for all your help. Please give him a pat on the back for this old, retired master sergeant! God bless you guys and good luck with everything you do.”

“As a first time buyer at this location, I must admit I am not impressed with the lack of attention to detail. Administration did not fill out forms correctly after three attempts for the RMV / insurance company to approve. I had to call back and forth between the dealership and the insurance company to Coordinate correspondence. The Trade-in Payoff hadn’t been sent to the Financial institution by Mercedes at Smith Motor Sales until 2 weeks had passed. Putting me at risk for having to have two separate financial accounts under both vehicles. After purchasing the vehicle, they realized only one Key fob was present and had to order a spare which I haven’t received. The “Certified Pre-owned “ vehicle had two missing / damaged door seals. Found after the sale was finalized. Exactly 6 days after purchase, the vehicle had noise coming from the engine compartment. I had to schedule an appointment to have it checked at their service center. They believed the issue to be fixable and had to order replacement parts. The vehicle is under an extended warranty and the parts and repair will be done free of charge. I’m grateful for their diligence to rectify the issues although I feel they are pushing the issues I bring up off to someone else or don’t want to assist in giving me clear answers. They have treated me with nothing but respect from the top down which I value and appreciate. Overall, I wish there was more attention to the details and not rushed through to get the vehicle off the lot. Repairs and maintenance were completed in a timely manner and with excellent quality assurance.”

“I had zero plans to buy a new SUV. I was late‑night Googling “used Mercedes” and of course found exactly what I wanted. The next morning, I headed to the dealership and was surprised I hadn’t gotten any calls or texts. I walked in, saw no one, and honestly thought I used the wrong entrance. Then Max appeared — pleasant, friendly, and ready to help. From that moment, the experience was unbelievable. He was knowledgeable, patient, and answered every question without a hint of pressure. The vibes were amazing, and I had no idea the place was family‑run, but you can absolutely feel it. And even the dreaded part — going over the finances with Chris and Mike — ended up being so much fun. Who knew paperwork could come with laughs? Every single person there was positive, kind, and genuinely happy to help. Best Mercedes dealership!!”

“6/28/26 : I had a great first Mercedes buying experience at Smith Motor Sales in Haverhill last month, thanks to Chris Walden. Chris is a relationship-builder: personable, attentive, and focused on earning trust throughout the sales and negotiation process. He listened to what I needed, helped me compare vehicles in depth, and ultimately found the exact right CPO GLC 300 for me. He communicated / called / followed up when promised, followed through on my requests, and made me confident in my decision. Smith has the feel of a smaller, personalized dealership, and Chris delivered better attention and a better overall deal than another Massachusetts Mercedes store Inwas prepared to buy from, including competitive price and a fair trade-in. Even when things got busy and hit a few bumps, he & the team made it right and stayed focused on my satisfaction through delivery and beyond. High marks also to Nick, a leader in Service Dept, who followed through on a few important post-delivery issues, explained everything clearly, and made sure I had a loaner for as long as I needed.”

“Had the great pleasure of dealing with Chris Walden today to complete the sale transaction and registration process of my new car! He was prompt, professional, and courteous and took the time out to fully explain the features of the car. Not only that, but he followed up with a phone call afterwards to make sure all was well. I highly recommend doing business with Chris. He’s an all-around great guy.”