AutoFair Ford of Haverhill

“Went to the dealer ship to look around Najib my sales person that was very experience and knew a lot about the products helped me out looked at some cars then I ran some numbers found a really nice bronco sport the team and Najib thanks for all your help through the process”

“(Part 2 from Hugo Saldanha's review) I came back for the 3rd time. Now I’m dealing with Najib and Sean, who is one of the managers. He said that was my fault to put alcohol on it. I installed on all 3 other doors and did not have this issue. So now I’m realizing that it was fresh paint that came off. They were trying to hide their mistakes from polishing, painting over. I was very upset. I DID NOT want my brand new Bronco to be painted. And then I realized that they drove my car 30 miles each way to the body shop without my consent. The whole process, I believed my car was at Autofair service shop. They told me to bring the car back to the shop location in Ipswich so they could get it right. They kept the car for 3 days. When I came to pick it up was at the end of the day, with little light. They had to repaint the door sill again. At first I didn’t notice anything wrong. And to my unprofessional eyes, everything looked fine. Until about 1 week later when I washed the car for the first time. In the sun and with good weather, I could see all that was wrong. The body shop screwed my door sill even more. And messed up the paint on the driver side door. As you can see on the pictures. Immediately I brought the car to a body shop and they told me that my car never had the protective coat, which I thought was a ceramic coat, applied. They could see it right away the horrible work done from the body shop, even asking if the car had been in an accident. And they confirmed that the white stain was over sprayed paint on the driver side door. It doesn’t look like a brand new car anymore. Imediatelly losing resale value. I submited all pictures and video to Najib and spoke with him on the phone March 28th. He said he would pass everything to management and they would call me back. Today is April 3rd and still haven’t heard back. Now I have the car for 1 month. I completely lost the joy I was having with my new Bronco. It’s really a horrible story of how poorly they handle a simple case, turning into a nightmare for me. With that experience, I don’t recomment Autofair Haverhill at all. They don’t care about anything. This is a brand new Ford Bronco. I called Ford Corporation and opened a case number and will be escalating up untill my problem is completely resolved to my satisfaction. THEY TOOK MY $1500 FOR THE PRTOTECTIVE COAT AND DIDN’T APPLY IT. THEY SAID THEY FIXED MY CAR WHEN THEY NEVER DID IT. JUST GETTING WORSE AND WORSE. STAY AWAY FROM THIS DEALER IF YOU'RE SHOPPING FOR A NEW OR USED CAR, SERVICE, ETC…”

“Part 1 We just purchased our new 2025 Bronco and we had an absolute 5-star experience at AutoFair Ford in Haverhill. The entire process was seamless and handled professionally. Huge shout out to Najib who was phenomenal. He is knowledgeable, patient and really listened to what we wanted, working with us from start to finish, making the entire process stress-free. Special thanks to Shawn in finance for doing the paperwork quick and painless, explaining everything clearly and efficiently to us. We couldn’t be happier for our choice of working with these guys. Until I picked up the car. That’s when all my issues started. On the day I came to pick up the car, I noticed some scratches on the driver’s door sill. On the same side, I opened the visor and the entire visor came down. It was broken from the factory. I showed to Najib and asked to fix the visor and polish the scratches on the door sill. He took the car to service and came back saying that the visor parts were broken but they will need to order the new part, and would arrange a detail person to polish the scratches off. They would do both services at the same time. My big mistake was that I drove the car off the lot instead of leaving it there untill all was resolved. At my house, I was able to put the visor back together so it wouldn’t fall down as I was driving. But still needed to be replaced as it had a crack on the cover. The day was scheduled and I dropped off the car in the morning with them. In the afternoon I received a call that my car was DONE and I could pick it up. My wife went to pick it up for me and saw that none of the issues were fixed. The car was exactly the same way as I dropped off. The visor was still with broken parts and the scratches were never polished. She could feel there was no wax applied. Then I realized I’ve been screwed over, having bought 2 extra warranty for service and paint. The first was $1500 more, they would apply a protective coat on the paint, seats and interior of the car. The second was for the maintenance, oil change and tire rotation, etc. If they lied saynig that my car was fixed, they probably lied about applying the protective coat on my car. Najib asked to keep the car for one more day so he could have a different detail person take care of the scratches, but they still didn’t have the visor part. Initially I was told the part was there and it wasn’t. Second lie. The following day I received a call around 5:30pm to come and pick up the car. I went there when they were about to close. He showed me the car and I could no longer see the scratches on the door. It had disappeared. And when he opened the door I saw a white stain on the driver side LEATHER seat and the 4 wheel knob. Additionally it had 2 bottles of water left from the service people. I confronted Najib asking if that was how he was delivering my car back. I had bought and installed a door sill protector in 3 out of the 4 doors and was waiting for the service, so I could not install on the driver door. I told him I was going to install it as soon as I get home so it would not scratch again. Those protectors are rubber with double tape on it, and they come with alcohol pads to wipe the dust before installing. When I wiped the door sill I almost had a heart attack. The door has been painted without my knowledge and all of the paint came off exposing the horrible work the detail shop did as you can see in the pictures. P.S * Google doesn't allow too many characters. Part 2 is continued under my wife's name Angelica * Pictures below are in the order it happened”

“I had an outstanding experience with Autofair Ford in Haverhill. The level of customer service I received during the purchase of my truck was truly exceptional. From start to finish, the team was professional, responsive, and genuinely committed to making the process as smooth as possible. What really stood out was their willingness to go above and beyond — they picked up my trade-in truck and delivered my new one directly to my home. That level of convenience and care is rare to find. Everything was handled efficiently, transparently, and with great attention to detail. I felt valued as a customer throughout the entire process. If you're looking for a dealership that truly prioritizes customer satisfaction and makes buying a vehicle easy and stress-free, I highly recommend Autofair Ford Haverhill.”

“My Ford Advisor Bill was top notch. He kept me in the loop though out the couple of days my vehicle was being serviced!! Sales team was very friendly & attentive!! Overall the best Ford dealership around!!”