Banister Chrysler Dodge Jeep Ram

“Daniel was absolutely wonderful. He was pleasant and upbeat. He was persistent yet not overbearing. He was helpful and individualized the service he provided for me. The vehicle I wanted to see was in an overflow lot, and he went out to it and created a video for me (because I live a good distance away). He had it ready and detailed for me to take a test drive. Every question I had he answered and answered honestly. Though I did not ultimately purchase the vehicle, I would recommend going to see him!”

“April and Darrell were the most professional people to deal with. They walked us through the sales process and we were so happy with the end results. Give them a shot when you need a new vehicle in your stable. We love our new ride. Lindsay Givens and the head service manager are the best also! We had an issue with the headlight and it was fixed and at no additional charge. Best dealership in Hampton Roads. UPDATE !!!! The adjustment to the driver's side headlight assembly was NOT done. After bring the vehicle back to Richmond, the next morning, driving to coffee.....there it was....driver's headlight shining up in the trees. The whole conversation with the head service manager was a sham. HE DID NOTHING to the light. Same ol' song and dance from an automobile dealership that should be putting the customer first.....not happy. BEWARE of this dealership. Do yourself a favor.....make sure you know what you are buying. MY BAD.”

“We had an excellent experience in the sales process with April and Darrell, however had a slight problem with headlights and the service department was right on it. Lindsey set up an appointment with the Service Manager and he resolved the problem with our BMW X4 in less than 30 minutes. We are extremely satisfied with our entire experience with Banister. Highly recommend this business.”

“If I could rate this dealership lower I would! This is a prime example of dealerships adding on additional cost that goes on to your loan, basically stealing from you. Was there with a friend and got the price sheet and there was a fee on there for about $1500 that said "freight and reconditioning". In other words I asked the sales rep about this fee and he said everybody charges that, that's a lie! Then I asked him directly "so a car that this dealership buys and fixes your rolling that cost over to the person who buys it" sales rep response was "yes" 😒. Go buy from Casey, they have a better selection and they are not trying to steal from you. I do not work for Casey but I did recently buy a 2019 BMW from them, great and easy process.”

“They sold my husband a car with no license and let us leave with the jeep of my dream and then called the next week saying that I had to bring it back because of a welcome call from the bank we tried to do that but being I put the phone number down to my I pad the number my husband uses but it only received face time call. So they would not change the number but they can lie about my husband having a license that was supposed but can’t help with a welcome call that is crazy.so if you get a car from here make shore you don’t miss a welcome call they will take you car back and leave you with nothing. Now I have no way to do my job or get my kids to there appointment. I will never go here again for them to take back something I tried so hard to get.”