Ed Koehn Ford Lincoln Mercury

“I had a great experience working with Tyler Mercado. He is a top-notch salesperson who truly knows his stuff. Tyler was knowledgeable, professional, and made the entire car-buying process smooth and stress-free. He took the time to answer all my questions, never pressured me, and made sure I felt confident in my decision. If you’re looking for someone who genuinely cares about their customers and goes above and beyond, Tyler Mercado is your guy. Highly recommend!”

“I purchased my 2014 Ford Explorer from Ed Koehn in Rockford on November 22nd. Approximately three hours after purchasing the vehicle, it experienced a long crank upon starting. I brought it back to the Rockford dealership on Monday morning, where they refused to address the issue. I then took the vehicle to Ed Koehn in Wayland, where they replaced the fuel pump under the warranty (I paid the $100 deductible). I drove the car for two days, after which the long crank issue returned. I contacted the Wayland location and was instructed to bring the vehicle back for re-diagnosis. I dropped it off on Monday, December 29th. The dealership had my car for a total of five weeks. During this time, communication was minimal unless I initiated contact. After several weeks, they reported that all six fuel injectors were bad, stating they believed the previous owners had used the wrong type of gasoline. One employee informed me that the warranty would cover the repair so we said they had the go-ahead to tear the engine down. After several days of hearing nothing, I called again and spoke with a different employee who told me the warranty company was not covering the repair and that they would complete the work for a discounted rate of $1,000. I questioned how I could be held responsible for damage allegedly caused by the previous owner, especially since the dealership’s website states that all vehicles undergo a thorough inspection prior to sale. I was told the vehicle was sold “as is” and that they would not cover the repair. At this point, I no longer trusted their diagnosis after obtaining another professional opinion. I was charged an additional $120 for the teardown, which I only authorized because I was falsely told it would be covered by the warranty. When I went to pick up my vehicle last week—after five weeks—it had approximately 16 inches of snow on it, indicating it had not been started or driven in several weeks. Upon starting the car, the check engine light was on and the vehicle was misfiring. When I initially dropped it off, the car was fully drivable aside from the long crank issue. There was no check engine light and no misfire. At this point, I have driven the vehicle for a total of two days and three hours and have paid an additional $220 with absolutely no resolution. I now have to pay for a tow truck to take the vehicle to a different mechanic to avoid damaging the catalytic converter. I have attempted to go through the chain of command with no resolution. I am absolutely disgusted and heartbroken by how this situation was handled. I come from a family of Ford loyalists—my father dedicated 18 years of service to Ford. However, due to this experience, I will not be purchasing any future vehicles from Ed Koehn and will be advising family and friends to do the same. I understand that I purchased a used vehicle, but when you buy from a well-known dealership, you expect some level of protection when serious issues arise within three hours of ownership. This entire experience has been a headache, compounded by poor communication and inconsistent information from multiple employees. I would strongly advise against purchasing a vehicle from any Ed Koehn dealership.”

“I highly recommend this dealership!! Very honest about the vehicles they sell! I drove 110 miles to come see a truck and I was expecting something to be wrong with it because it has over 300,000 miles on it but I was very surprised to find nothing wrong with it! Not even a check engine light! I really enjoyed working with my salesman Ethan! He was so polite, friendly and helpful! I will definitely be back if I ever need a vehicle in the future! If I lived closer I would have the truck serviced there for maintenance because of how good the customer service is but I live two hours away. Thank you so much Ed Koehn Ford for being such a pleasure to work with and I love my new super duty! 😇”

“WOW!! What a GREAT experience! I was referred to Cash Heiss from a friend. My daughter & I went in on Tuesday to just look @ the ford Broncos…and the very next day we both leased TWO Big Bend Broncos! Cash made the process soooo easy. He was very responsive, and so nice & professional to work with. I already referred my oldest daughter who is going to lease a new vehicle in November. Thank YOU again for being so great to work with Cash. You can bet we will continue to refer more customers to you.😊”

“Best service of all the dealerships we have visited looking for our new Bronco. Cashius was beyond excellent. His sales manager whom I didn't get his name was very helpful explaining finance options and which was best for us to choose. I will recommend them to all my family and friends. Thank you for being a great team Ed Koehn of Greenville. Blessings for now until I need another vehicle. Tammy Clark”