
Google Customer Reviews
Cole Green
Mar 1, 2026
Rating:
âRaul was extremely kind and helpful during our car buying process. He was super responsive to communication. While our car purchase at CarMax didnât work out, my opinion of CarMax is still very positive due to Raulâs high level of service.â
Phillip Howard
Feb 25, 2026
Rating:
âBuying the car was easy with Kimoni's assistance, but l was in a hurry & getting fluids/filters refreshed AFTER the purchase was slightly frustrating. Go over the maintenance records thoroughly BEFORE signing & get fresh filters, belts & fluids on your "new to you" car if they are due. â¤ď¸ My 2018 Subaru & hope to have it for many years. Thanks CarMax Service dept for getting these issues resolved.â
Harrison Else
Jan 23, 2026
Rating:
âPurchasing experience 10/10 Sean is amazing, would recommend to anyone.
I bought my car at night so I didn't see it at the dealership but the day after in the light of day I noticed a bunch of chips in the windshield. Took it all the way back there (2 hours round trip, besides the time spent in the store) for them to do nothing (they said they fixed it but they didn't) and then they told me if it cracks from the chips any time soon, they will replace it... Well what if it cracks in 6 months? I don't know. I left feeling really uncomfortable after my service appointment. This blĂłws..
Again, purchasing experience was great. Just don't expect anything after that.
Also this is a side note, I've purchased from CarMax before (in Chicago) and when I did, I bought the very expensive warranty, don't waste your money, they will say everything is not covered and make excuses why even if the warranty says it's covered. Happened to me 3 times in Chicago. So that's 4 service experiences with CarMax that were not great.
Buy a car here, cool. Then never take it back there, even if it's under "warranty."â
Jaxon Hanna
Oct 9, 2025
Rating:
âFirst time buying a car from a dealership, and thanks to Jonathan Jones buying a car with good mileage, service records, and fair price was made simple. He explained throughly and walked me through every step of the way and also helped me with some unforeseen circumstances. I will be buying from carmax in the future.â
Brandi Smith
Oct 3, 2025
Rating:
âCarMax has really changed the game when it comes to buying cars! Itâs such an easy and enjoyable experience now! đ⨠Having worked in the auto sales world, I can honestly say their simple approach makes everything feel so much smoother and even fun! đ If youâre thinking about getting a car, I canât recommend them enoughâyouâre going to love it! đerything feel so much smoother and even fun! đ If youâre thinking about getting a car, I canât recommend them enoughâyouâre going to love it! đâ