Grubbs Volvo Cars Grapevine

“I purchased a vehicle from this dealership recently and had a very mixed experience. I arrived around 3:30 PM and didn’t leave until 8:20 PM. The salesperson I worked with, Jacob, was professional and straightforward. We negotiated back and forth as expected in a typical car deal and eventually agreed on a final number. The dealership also agreed to match the financing rate I had already secured through my credit union at 4.65%. I signed paperwork reflecting that agreement before going into the finance office. The issue occurred during the finance portion of the process. After waiting nearly three hours just to meet with the finance manager, we finally sat down to complete the documents. I expected the standard warranty and add-on discussion, which is normal, but my budget had already been clearly established. When the finance manager turned the screen around for me to review the final numbers, the interest rate had changed to over 7%. I immediately asked why the rate was different, and I was told they could not match my credit union’s rate after all. This was concerning because I had already signed paperwork stating they would match the 4.65% rate before entering the finance office. When I questioned the discrepancy, the explanation was unclear, and instead of directly addressing my concern, the conversation shifted toward suggesting I could refinance later. I also did not appreciate being addressed as “buddy” during this discussion. Regardless of whether a deal is large or small, professionalism and respect should remain consistent. After I expressed that I was prepared to walk away from the deal due to the sudden change, the finance manager left the office and returned saying they would correct the rate. The numbers were then adjusted back to what was originally agreed upon, and the process continued. While the sales portion was handled well, the experience in finance was frustrating and felt unnecessarily stressful at the very end of a long process. To anyone purchasing here READ carefully AND review every document and confirm that the agreed-upon terms match what is presented in the finance office before signing.”

“Very disappointing experience with Grubbs Volvo Grapevine. Fees were not clearly disclosed upfront, and promises made during the sales process were not followed through on after the deal was done. Once the paperwork was signed, communication dropped off significantly. I’ve tried contacting the sales manager multiple times to get my questions answered and haven’t received any response. The only person who was actually helpful was Dalton in the service department — he was professional and followed through. Unfortunately, the rest of the experience did not match that level of service. I would not recommend anyone to buy from this dealership. Below are some pictures of their so called detail.”

“Had a wonderful experience leasing a Polestar 4 from the folks at Grubbs. Our Salesperson, Tommie, was patient with us and worked hard to answer all of our questions, and to get us comfortable with the math so we could move forward with the lease. You could tell that our business was important to Grubbs, and the Sales Executives and Financing Department were universally accommodating. Clean and modern showroom and a relaxed environment made the whole experience feel catered. We could not be happier to put our newborn daughter in one of the safest and most comfortable EVs on the market. Thank you Tommie and Grubbs Volvo Grapevine!”

“I had a pleasant experience purchasing my 2025 XC90 from my salesperson, Matt Pluta, and the sales manager, Jerry Snyder! Both I remembered from previous car shopping at Grubbs. They were able to work a deal that was advantageous and put me in a much nicer vehicle than I anticipated. Matt and Jerry were great about ensuring I was in and out of the dealership in a reasonable time. The purchasing/financing process only took a little over an hour. The team at Grubbs Volvo Grapevine are quite hospitable! I highly recommend Grubbs Volvo and working with Matt and Jerry on your next Volvo purchase.”

“Had a great experience buying my first Volvo! Hammam from sales was so easy going and knowledgeable which made the process more comfortable. I am a younger woman that went in by myself so to feel at ease in an environment like this was a huge green flag that I was making the right choice! I had a great experience with everyone else I talked to as well including the finance directors. Everything exceeded my expectations! Love my new car and very happy with the purchasing process!”