Miracle Chrysler Dodge Jeep Ram

“My experience was horrible. I took my truck up there to get an oil change, tire rotation and they owed me a car wash. After the regular service they took my truck around to get washed and crashed it into something while pulling in the bay. Then they offered me a loaner vehicle that wasn’t equivalent or size to my truck. I spoke with the GM Rodney Melton who started off nice and respectable when talking about some type of compensation. They got me a truck from the enterprise that wasn’t equivalent to the size of my truck. As time went by Rodney Melton didn’t care and wasn’t giving updates on how the repairs was going. The lady from Kendrick’s paint and body was nothing but helpful on giving me updates on my truck which she didn’t have to do. I would call the GM Rodney Melton every week for an update or what my compensation would be for my truck and he never had a direct answer. So as time went by and after having my truck for 3-4 weeks at the time with no real updates from dodge, I asked the GM Rodney Melton for a name and number for someone higher than him or corporate. He tells me that he’s not giving me that information and he’ll call them himself. This was all on the phone. So I went up there after that conversation and asked for that information again and his answer was the same. When he seen I wasn’t leaving until I got that information he decides to call the police on me and say I was acting irate. Which was all a lie and I definitely have the recordings to prove it. I finally was back in my truck after 5 1/2 weeks! This was the worse experience and inconvenience me for 5 1/2 weeks.”

“Stopped to browse new trucks, We were met By Saleswoman Jordan C., very nice and professional, no pressure. She showed me the truck that I was looking for and gave me a great deal, no haggling back and forth, financing went great, very smooth transaction and they stayed late after closing to make sure that we were Satisfied, and I appreciate that. Experience was that of a small home town Dealer like it used to be.All of the staff were friendly and made you feel like family. I would highly recommend Miricale to anyone looking to purchase a vehicle. Thank You for the great Service that we received from all of your Employees”

“The service department here is amazing! I needed some warranty work done, and Tyler helped me. He went above and beyond to help me with the claim & even showed me functions on my jeep that my original dealer never did! Definitely the best customer service!”

“Josh was great. He was thorough when explaining the features of the vehicle. He made us love the car more. The whole staff was friendly and welcoming. We would recommend this dealership.”

“As most, I dread purchasing a car new or used... ( I've probably purchased 15 plus vehicles over the years from multiple dealership's) It takes ALL day, it seems like the dealer is trying to run you through the ringer. They put so much pressure on you to buy, etc... But man was I pleasantly surprised when I walked in the doors of Bob Richards . They were very professional and willing to go the extra mile to find exactly what I was looking for. Mr. Edward Howard was my salesmen. He was very respectful and went above and beyond. There was No pressure to buy and not much haggling back and forth. He helped me find a truck that matched all my needs as well as helped navigate me through the process of getting a fair trade offer. Up next was the financial department which was second to none in providing me with options and helping me understand what each and every coverage was. The whole process from the time I walked into the door to driving off the lot in my brand new truck took a little over 2 hours. Not to shabby. That included my trade in, test drive and all of my paperwork. I can't praise this dealership enough. They have earned my business for years to come. Thank you Bob Richards! If you're looking for a pleasant buying experience from a knowledgeable dealership then look no further!!! I'm loving my 2021 RAM 1500 BIGHORN 😍”