New Wheels

“I purchased a 2019 Audi Q5 from this dealership based on the advertised features and condition of the vehicle, specifically including Apple CarPlay, Bluetooth connectivity, navigation/online functionality, and a properly functioning Audi MMI system. Shortly after purchase, I discovered the vehicle has significant electronic and infotainment issues that were either undisclosed or not properly inspected before sale. Issues identified include: • Apple CarPlay does not work at all • Bluetooth/device pairing is nonfunctional or unreliable • Navigation and online services cannot connect • SiriusXM song/title display continuously blinks on and off • The MMI system repeatedly displays “No data connection could be established” errors • The vehicle appears unable to properly establish network/service connectivity • System resets/factory resets fail with “The system could not reset” errors • The vehicle still appears tied to a previous user account (“Amy Forster has remote access rights”), indicating the system may not have been properly cleared/reset before sale • Multiple warning/error messages appear relating to online services and connectivity • Audi dealership evaluation indicated missing hardware/components related to connectivity/MMI functionality I specifically took the vehicle to Audi for evaluation because the dealership initially suggested the issue was minor and “probably just a switch.” Audi advised that the system appears to be missing required components/chips necessary for proper connectivity functionality and estimated repairs could exceed several thousand dollars. When I contacted the dealership and asked to speak with a manager, the situation was downplayed despite the seriousness and extent of the issues. I was then scheduled for an appointment at Addison Auto Clinic on Tuesday at 8:30 AM — notably after the dealership’s stated 10-day warranty/guarantee period. This timing is extremely concerning and gives the appearance of intentionally delaying inspection until after the limited guarantee expires. Additionally, I was never offered an extended warranty at the time of purchase, despite the dealership now suggesting these costly electronic failures are my responsibility. Had these issues been disclosed beforehand, or had I been informed that major components may be missing or malfunctioning, I would not have proceeded with the purchase under these terms. This vehicle was advertised and sold with features that are currently unusable. The system also should have been fully cleared/reset prior to resale. The fact that another individual still appears associated with remote access rights raises further concerns regarding the dealership’s inspection, preparation, and disclosure practices. At this point, I am requesting: • Immediate resolution and repair at the dealership’s expense OR • Reimbursement/compensation for necessary repairs OR • An appropriate remedy under consumer protection laws for a materially misrepresented vehicle sale I have documented the issues with photos/videos showing: • Connectivity failures • Failed system reset attempts • Warning/error messages • Nonfunctional online services • Prior account still linked to vehicle • Ongoing infotainment malfunctioning Selling a vehicle advertised with features that are unusable or potentially missing required hardware is misleading and unacceptable. I am preserving all documentation for submission to consumer protection agencies, BBB, Yelp/Google reviews, and any further legal or regulatory action if necessary.”

“My family and I were searching for a car that was reliable, well priced, and had good interior and exterior features and looks. We found an amazing car that we love. Not only were all the cars that we looked at amazing and in very good condition, (which made the choice hard) the workers were very nice and helped us through the whole process, filling out paperwork, etc. The people who mainly helped us were Jose, Robert, and Jeorge. Not to mention, anything that we thought needed checking out, they either fixed or explained to us that it was normal and how it worked. Since we had never had a Nissan car before this one, we had some questions about how it works. They explained everything to us and worked us through it. One of the workers even filled the car up with gas before we bought it, which was very thoughtful of him. Would definitely recommend to anyone looking for a used (AND AMAZING) car. If I ever need another car, I know where to look.”

“I had an exceptional experience at Buy New Wheels recently with the purchase of a used car and the trade in on my car. The staff are friendly, funny, competent, honest and welcoming. The owner Mark Fairbanks provided detailed information on each car I test drove and helped me with my final decision of which car to purchase. His vast knowledge of the car industry was astounding. I was assured if anything is needed for my new purchase I can reach out and they will provide referrals. I felt reassured that I was at the right place at the right time. If you haven’t had the pleasure to meet Mark you haven’t lived. Very animated and gifted in sharing stories. Thanks again to ALL!”

“I highly recommend this dealership! Jose was our salesperson, and he was incredibly easy to work with—plus, he kept us laughing the whole time. The entire purchase process was smooth and efficient, and we weren’t stuck there all day like at other dealerships. Everyone on staff was friendly and welcoming, and I really appreciated being provided with detailed service records for the car I purchased—it gave me a lot of confidence in my decision. Overall, a great experience from start to finish. I would absolutely recommend this dealership to anyone looking for a hassle-free car buying experience!”

“Jose was really friendly and helpful in the process of purchasing my first car. They made sure to provide me full information about the car, and they didn't include any crazy fees as some other dealerships do. I would highly recommend New wheels in Glendale Heights.”