
Google Customer Reviews
Laura Duncan
Mar 8, 2026
Rating:
“I recently was in the market for a 2011/12 RAV4 w/decent mileage and found this dealer online. Price point & Google reviews were good! I called ahead and spoke to Steve, and he was easy to communicate with from there forward via email/phone. Dylan, their shop tech, is also helpful & kind, my Mom agreed. For the 2 minor fixes, they sent parts home w/me at my request, and Steve stayed a little late for my deal since I'd driven a few hours to get there. I'm quite happy with my purchase, the RAV rides well, heat and stereo work better than my 2010! So nice to have a safe, reliable vehicle and have a no hassle buying experience with a good price and friendly customer service. Would buy from them again. At first I was hesitant about the distance/drive but my Mom convinced me it would be worth it, so now I've got my RAV named Dorothy! The owner Tom had a great eye for picking her at the auto auction. Thank you, Northbrook Auto, I appreciate your team's work getting me on the road with the car I wanted. Exactly what I needed and at the right time! If you're comparing other dealers in VA watch out because some charge ridiculous paperwork fees in comparison. My RAV came with about 1/4 tank of gas. It's worth a drive if you see something you like on their website.”
Neil Green
Jan 3, 2026
Rating:
“Best used car buying experience in my life. They're not a huge operation with thousands of cars to choose from and dozens of staff to cater to you. Instead they're a lean operation who can afford to provide really great prices on cars, no gimmicks, no haggling, and a reasonable processing fee. We found the car we liked, bought it in under fifteen minutes, and drove away happy. Most definitely will be my first choice the next time I'm in the market.”
Lucia Guzman
Nov 10, 2025
Rating:
“Bought a 2018 Honda Odyssey EXL with all the bells and whistles on it. Everything works. Don’t have any complaints. It’s a beautiful vehicle .The guys were there. We’re very friendly helpful would definitely recommend to anybody.”
Chris James
Mar 21, 2025
Rating:
“I have bought several vehicles from North Brook and I definitely recommend them. The staff is not pushy or aggressive, they give you plenty of space and time to make your own decision, while being courteous and helpful when needed. The vehicles are very clean and their on-site mechanic ensures they are properly serviced and in good working condition. I definitely recommend this dealership”
Stacey Turner
Apr 24, 2024
Rating:
“I had a great experience car shopping here. The manager and sales rep were both super kind, and just let me have a look around and inside the cars on my own and didn't have any pushy sales tactics. Easy process to test drive and take car for pre-purchase inspection. My mechanic found no major issues on the car. Would definitely recommend checking these guys out.”