Criswell Nissan

“Process was easy and fast. Sam's professionalism and great customer service skills were a nice experience. He was easy to get along with and a great salesman overall. I would recommend everyone to work with Sam at Criswell Nissan.”

“This all happened last night 1/23/2026. So they know exactly who is leaving this review. We agreed on a final price with the sales manager at the front desk, the person who supposedly “calls the shots.” After that, we completed all the paperwork and waited for financing. Only then did the finance manager come out and say the sales manager “made a mistake” and that they would not honor the agreed price. Instead, I was told the deal might work if I paid thousands more, even with excellent credit and no need for a co-signer. This is classic bait-and-switch behavior. Changing pricing after paperwork is done is unacceptable and extremely unprofessional. Either the sales manager didn’t know what they were doing, or this was intentional, neither is okay. What makes this even funnier is that this vehicle has already been sitting on the lot since at least December, and thanks to these tactics, it looks like it’s going to keep sitting there. Not surprised it’s still there and will probably stay there. Wasting customers’ time instead of honoring your own deals is not how you move inventory. Nissan Germantown wasted my time and tried to pressure me. Maybe try that with a car that hasn’t been sitting for over a month on the lot. Avoid this dealership. Thankfully I went to Nissan in college park the same night and got myself a vehicle (pictured) all done within an hour no hassle.”

“I am writing to commend the exceptional service I received at Criswell Maserati recently. My Alfa Romeo required attention after its sensor system indicated a need for service, and I promptly scheduled an appointment with Bernard for an oil change. Upon my arrival, I was highly impressed by the professionalism and punctuality of the service department. He thoroughly examined the vehicle and provided a clear, comprehensive explanation of the underlying issue: a faulty joint bolt requiring immediate replacement. His ability to articulate the technical details in an understandable manner was greatly appreciated. The repair work was carried out efficiently and meticulously, with the vehicle returned to me within a few days. I particularly valued the technician's diligence in ensuring all necessary repairs were completed to the highest standard before concluding the service. While the total investment for the repair was slightly higher than my initial estimation, the outstanding quality of the work and the assurance of a fully resolved issue justified the cost. Overall, my experience with Criswell Maserati's service department was one of absolute reliability and professionalism. I am thoroughly satisfied with the outcome and would confidently recommend their services to other Alfa Romeo/Maserati owners.”

“My beautiful, elegant and reliable high end Rogue is approaching its 4th birthday on 12/31/25. Therefore, I thought it best to check it in at the Crisswell dealers for a general tuneup and indeed I did. My experience at the dealer was excellent. The Associate who assisted me was very friendly and indeed after overhauling my car it came back to me with a good report. Thank you Nissan you will forever be my car doctor.”

“My contact person was Wayne C. He is a very pleasant and patient person. He went above and beyond to get me the deal that was right for MY budget and that in itself says a lot about the dealership. Looking for a vehicle? Thinking of an upgrade? Go to Criswell Nissan first, you will be pleasantly surprised by their service and deals. Thank you Wayne and everyone who made this possible.”