
Google Customer Reviews
William Oliver
Nov 3, 2025
Rating:
“Had a great experience at CarMax. The only reason for 4 stars instead of 5 is that the gentleman that helped us seemed relatively new to the job so it took a lot longer than I feel it should have. With that said, he did a great job getting us the car we wanted and handling our trade.”
Cindy Churney
Oct 2, 2025
Rating:
“I started with an online inquiry and quickly received my offer. I made an appointment at the Gainesville,FL location. When I arrived, I was met by Michael Hill. He was fantastic, very warm and personable. He walked me through the paperwork and the process was very simple. I got a check within a couple of hours and he even arranged a LYFT driver to pick me up and take me home. It was a wonderful and stress free process!”
Joel Morrison
Sep 9, 2025
Rating:
“looked up trucks available on their website and found the one I wanted. Went to the lot talked to the salesman-test drove truck-went to bank and got my money. My son & I went back next day and wrote them a check. I drove my Toyota truck home. Easiest
experience I've ever had. Easy no hassle would recommend.”
Leo Dad
Aug 2, 2025
Rating:
“This is my second vehicle purchase from CARMAX in the last year. Both times have been an exceptional experience. July 2024, I quickly found my first vehicle located out of state and it was promptly shipped to the Gainesville, FL location. My most recent purchase, July 2025, was already on the lot and the process of completing all the paperwork was again, quick and efficient.
Each and every associate I came into contact with, whether it was on the phone, or my sales associate, service technicians, business office or the Location Manager, were always professional, pleasant and had answers to any questions I may have had. They have kept me updated with any additional information even after the sale was completed.
There was an initial hiccup on the second vehicle, but the Gainesville Location Manager stepped up and solved the minor problem and everything went smoothly and quickly.
Many thanks to Mikie Evans, Scott Powers, Jason and Hector and all the staff for continuing to make car buying a pleasure rather than what some dealerships turn it into - a nightmare.
I will whole heartedly recommend CARMAX in Gainesville to any that are looking for a well inspected, clean and reliable new or used car. The experience is well worth the time. I will probably be seeing them again in a year or so.”
Clyde Wigglesworth
Jun 5, 2025
Rating:
“Hello, my wife and I found a vehicle at Carmax that we love. Our current older vehicle broke down and we decided to get something newer with fewer miles. My wife fell in love with this vehicle at Carmax, but we only had $100 to put down. Carmax financing approved us with $100 down and decent payments. The vehicle was loaded, immaculate, and only had 52,000 miles on it. We had it delivered to the Gainesville FL location. We spent maybe 30 minutes signing papers and drove off in our new car with a full tank of gas. Very happy 😊 Thank You Carmax!”