Gurnee Chrysler Dodge Jeep Ram

“Christian did an outstanding job helping us find the perfect vehicle. His patience, professionalism, and knowledge made the entire process smooth and stress-free. He took the time to answer all of our questions and made sure we were completely satisfied. His customer service is truly unmatched. I highly recommend asking for Christian if you're looking for a great car-buying experience! Paris & LaDonna”

“I cannot recommend Douglas Adams and the service team at Gurnee Ram enough! Not only did they quickly diagnose a tricky problem (my 2nd one) that other shops missed, but they also explained exactly what needed to be done and fixed it!. Their customer service is truly top-notch—they were transparent about pricing, kept me updated throughout the day, and ensured my car was ready on time. If you want honest, efficient, and friendly service, ask for Doug!”

“If you’re looking for someone you can genuinely trust, ask for Amir at Gurnee Dodge. I shopped at over a dozen dealerships and worked with a dozen different salespeople before making my decision. I already knew exactly what vehicle I wanted to buy, but I wasn’t just looking for the right car, I was looking for the right person to do business with. I only do business with people I trust, and I trusted Amir. From the very beginning, Amir’s approach was different. He never pressured me or tried to “sell” me a car. Instead, he focused on building trust and creating a long-term relationship. His patience was unmatched, and he stayed true to his word every step of the way. The price was the price, no games, no surprises, no last-minute changes. In today’s car market, that level of honesty is refreshing. When it came time to finalize everything, Nick was outstanding as well. He was efficient, professional, and patient. Once we agreed on the price, the entire closing process took about 20 minutes from start to finish. My favorite part was Nick never pressured us to buy any extended warranty, clear coat coverage, or undercarriage sealant. This was, without question, the best car-buying experience I’ve ever had. If you’re considering buying a vehicle from Gurnee Dodge, do yourself a favor and ask for Amir. You’ll work with someone who values relationships over transactions, and that’s why he’ll continue earning my business for years to come.”

“I had a great experience purchasing a used Tesla and wanted to give a shoutout to the team. Amir was my salesman and did an excellent job throughout the entire process—very knowledgeable, responsive, and easy to work with. He made the whole experience smooth and stress-free. Nick in finance was fantastic. He really took the time to walk me through everything step by step, answered all my questions, and made sure I was comfortable with the process. You can tell he genuinely cares about the customer experience. Overall, this was one of the easiest and most enjoyable car-buying experiences I’ve had. Highly recommend this dealership and team.”

“Do not use this dealership unless you have to. It started with not getting the advertised online price after I called to verify it and then showed up to it costing $1,200 or more due to "unavailable" or "unqualifying" rebates. I tried to understand this and after receiving information and a call from their GM Mark only after asking for a manager and stating id file a complaint and against my better judgement I went in. Stuck and in a position of need I purchased a 26 Ram Rebel 1500 and put a lot down I might add. I was offered 2 free oil changes. This all happened November 8th. I traded a 22 Silverado truck in that needed a plate renewal and I was keeping my old plates. They said they had everything handled and told me I simply would get the registration in the mail and then could go get my new stickers for the renewal. Not only did I get charged for title/registration through the dealer, but I also now have to pay an additional $150 for the renewal and can't do it now because I received the registration and the color is wrong. When I called and stopped in twice and spoke to Nick in finance and Mark their GM regarding these issues and they both told me it was getting fixed. It is now the 22nd of December and I called the DMV as im waiting for the corrected registration and they stated nothing has been submitted, but changed the color over the phone for me and I can now finally update and renew my plates. To top it all off after spending a full day at the dealership for my purchase and after dealing with all of this my wife and I received rejection/denied letters in the mail from Stellantis Financial Services who they use for financing. You can bet they've received their first payment too prior to sending or us getting the letters as well. Then I go in for my first oil change and wait an hour and 40 minutes to get 5 minutes away after just to turn around because they rotated my tires as well and although I mentioned the tire pressure was wrong and the manufacturer psi recommendations are 54 in front and 44 in rear when the inspection report showed 42 psi all the way around and was assured they knew what they were doing they didn't adjust them at all resulting in me driving back for them to correct it. I then explain the rear have 54 and need less while the front are at 44 and need more, they pull it in for 10 minutes to fix, and I leave and the back which should be at 44 are at 54 still. I ended up fixing them myself when I got home and called to tell Jason my advisor who I spoke to about it all and was simply told theyd talk to the techs. Makes one wonder what is really checked or service during scheduled service appointments and if their technicians truly understand and know whats going on. Overall in my opinion from top to bottom id stay away from this dealership. I for one will not even be going back for my 2nd "free" oil change they originally included with my purchase. In an industry where customer service is paramount, they don't hit satisfactory for me in many departments. They do everything they can to get the sale and then go silent or give excuses as to what happened and tell you how you can fix their mistakes.”