Gillespie Ford

“Nate the sales manager was very helpful finding me a car within my budget. He didn't push me to finance as I explained my situation. Hugo also has an amazing personality and helped close the sale as Nate wasn't there when I returned to test drive the vehicle they found for me. Kudos to both of you. Thank you. I appreciate you giving me a loaner vehicle as well as my car was not drivable while I waited for the new car to be ready.”

“Not recommended! Was seriously considered buying a 2500 used chevy for near 35k from this dealership a while back. Zero reconditioning was done on the vehicle. During the test drive there were obvious mechanical issues with a loud thumping.Guessing wheel bearings or brakes as the cause. “They refused to make repairs and would not lower the price.” Went to Gurnee dodge across the street. Drove a similar year Dodge Ram that was still within the three year warranty and mechanically flawless. They were even flexible on price! Purchased at Gurnee Dodge the very next day for the same price range. I actually enjoyed working with their sales person at Gillespie Ownership or the sales manager, not so much. Meant to post this a long time ago. Photos of the vehicle I was going to purchase came up in my history reminding me to post this review. Still would have preferred the Chevy ,but I work for a living and would never buy a vehicle that was not reconditioned ,especially spending $35,000 plus! - I will skip Gillespie Ford of Gurnee during my next vehicle search.”

“If I could give this dealership zero stars, I would. I strongly recommend that others think twice before purchasing a vehicle here. I bought a car from this dealership, and within three months it started having serious problems. When I asked for the service records, they were unable to provide them. Getting help afterward was extremely frustrating. My experience with Jeff in the service department was disappointing because I felt my concerns were not taken seriously. Unfortunately, the problems continued. About a year later, the transmission failed, and it seemed like I was dealing with a new issue every few months. Instead of enjoying my vehicle, I was constantly paying for repairs. Overall, I feel like I paid a significant amount of money for a vehicle that was not reliable, and the customer service I received only made the situation worse. My interactions with Nathan, Jeff, and other staff members left me feeling ignored and unsupported. I hope management takes reviews like this seriously and improves the way customers are treated. Based on my experience, I cannot recommend this dealership and do not believe its current rating reflects the level of service I received. I hope their families suffer the same way I did. Ugh”

“I was looking for a specific car for my Mom to purchase. Gillespie had 2 of these on their lot and although they are over 2 hours from where my Mom lives, Hugo was so easy to work with, we had to buy the car from him. I live in Florida, but Hugo made it easy for us to work out the deal via text and email during the 3 weeks prior to my visit to my Mom's. My mom asked if a local dealer to her could have the car brought up to them for her to buy, but I was so impressed with Hugo's kindness and patience, that I said no, we were going to drive down and make the purchase. Thank you to the team at Gillespie for helping make this purchase so smooth.”

“Alex (Sales Associate), Nate (Manager), and Dave (Finance) were awesome and made the purchasing experience easy. Their knowledge, professionalism went above and beyond. They didn't just try to sell me a vehicle, they made sure we were heard and put us into the vehicle (2026 F-250) that met our needs. Kudos to the entire team. John”