Gillespie Ford

“Not recommended! Was seriously considered buying a 2500 used chevy for near 35k from this dealership a while back. Zero reconditioning was done on the vehicle. During the test drive there were obvious mechanical issues with a loud thumping.Guessing wheel bearings or brakes as the cause. “They refused to make repairs and would not lower the price.” Went to Gurnee dodge across the street. Drove a similar year Dodge Ram that was still within the three year warranty and mechanically flawless. They were even flexible on price! Purchased at Gurnee Dodge the very next day for the same price range. I actually enjoyed working with their sales person at Gillespie Ownership or the sales manager, not so much. Meant to post this a long time ago. Photos of the vehicle I was going to purchase came up in my history reminding me to post this review. Still would have preferred the Chevy ,but I work for a living and would never buy a vehicle that was not reconditioned ,especially spending $35,000 plus! - I will skip Gillespie Ford of Gurnee during my next vehicle search.”

“If I could give this dealership zero stars, I would. I strongly recommend that others think twice before purchasing a vehicle here. I bought a car from this dealership, and within three months it started having serious problems. When I asked for the service records, they were unable to provide them. Getting help afterward was extremely frustrating. My experience with Jeff in the service department was disappointing because I felt my concerns were not taken seriously. Unfortunately, the problems continued. About a year later, the transmission failed, and it seemed like I was dealing with a new issue every few months. Instead of enjoying my vehicle, I was constantly paying for repairs. Overall, I feel like I paid a significant amount of money for a vehicle that was not reliable, and the customer service I received only made the situation worse. My interactions with Nathan, Jeff, and other staff members left me feeling ignored and unsupported. I hope management takes reviews like this seriously and improves the way customers are treated. Based on my experience, I cannot recommend this dealership and do not believe its current rating reflects the level of service I received. I hope their families suffer the same way I did. Ugh”

“Everardo was very helpful and not pushy during our car buying experience. Both times we came to the dealership later than ideal on a Friday night due to our work schedules and he never made us feel like an inconvenience. He called as a follow up once maybe twice to check in but again, it never felt pushy or an urgency to come back and purchase it. We really appreciate this type of experience. Dave, who helped us with the loan process, was very helpful and quick to get us on the road with our new vehicle! Overall a great experience-”

“DO NOT DO BUSINESS WITH THIS DEALERSHIP I went here a few days ago to get a new vehicle. I’m going to make this short and factual: After being bounced to another salesman because the one I had an appointment with was busy, this salesman asks me if I was military. I said yes, and he proceeded with the gesture to notify his coworkers I’m easy bate. I went there at night so I was easily able to see their reflections using the window. I was charged twice for a labor and delivery fee. I called it out & he magically took $1295 off my quote. I was charged $9,000 for an upfit which is to get the vehicle lifted etc…mods basically. I asked for an itemized receipt and magically $3,115 disappeared… A few days later, as expected, whoever it was contacted me while I was riding in my new vehicle that I got from a trustworthy dealership to follow up. I asked about the up charges and he said his manager (a guy who came up and approached me with a vape in his hand) just put a random number…who knows what else was just thrown on the paper. The next day I talked to my coworkers and before I could express the horrible experience, a coworker quickly expressed his unpleasant experience once I said I went to Gillespie Ford. Please save your time and go somewhere where it doesn’t feel like a lemon lot. I could easily point out each janky worker, but looking at the responses from the owner to the unsatisfied customers, nothing will be done about this disgusting place. Only thing I regret is not looking at the reviews because they matched precisely to what I experienced.”

“Been a year with my vehicle and while sales was great with the exception of being treated like a rat because they couldn't find the title i handed Finance; also finance was unprofessional and treated me like crap. Had to go through Ford Corporate to get my warranty removed since Finance made it such a big deal. Oh and recalls but in the dealerships defense this is the Ford plants bad QC. Update: 02/17 Had their Mobile Unit come and check a few things and honestly they were phenomenal! Shout out to Tri for his friendly and helpful service - will definitely use the service again. Updating my rating for this and hope your manager gives you a raise 🙂.”