GREENVILLE CHRYSLER DODGE JEEP RAM

“Julian was amazing to work with. Very kind and patient! I’m so indecisive so he was the perfect person for me. 🙃 Ryan in finance and Jeremy In the shop were amazing! Got me the best rate and just overall a great experience.”

“Online scheduling was completely different from what I was told when I arrived. I scheduled my Jeep through the dealership's own website and selected exactly three services: • Maintenance Required Indicator $109.44 • 80,000-Mile Scheduled Maintenance $32.95 • "CHECK ENGINE LIGHT IS ON" $0.00 I'm attaching screenshots showing exactly what I selected and what was displayed when I scheduled the appointment. When I arrived, the service advisor noticed my tires and cracked windshield and offered to give me quotes for those as well. I said that was fine, but I made it clear that I still wanted to proceed with the three services I had already scheduled online. Then I was given a total that included an additional $220 diagnostic fee because my check engine light was on. I explained, "Sir, I selected three services online," including the check-engine-light option that showed $0.00. He told me he didn't see it and didn't know what I was talking about. I literally showed him the selection from their own website. That's what I don't understand. I'm not arguing that a full diagnostic should be free. If a diagnostic costs $220, that's their price. But what exactly does "CHECK ENGINE LIGHT IS ON — $0.00" mean when a customer selects it online? If selecting that option actually means a separate $220 diagnostic charge will be required, that should be clearly disclosed before the customer schedules and drives to the dealership. What surprised me even more was being told my Jeep Cherokee could potentially be there for up to a week. I came in mainly for an oil change/basic maintenance and the three services I selected online. I wasn't asking them to tear the vehicle apart or perform a major repair. Even if the check-engine diagnostic couldn't be completed immediately, I couldn't understand why I couldn't simply get the oil change and scheduled maintenance done and deal with the diagnostic separately. At that point, the entire appointment had become unnecessarily complicated, so I decided to leave and take my Jeep elsewhere. I came prepared to pay for what I scheduled. I was even willing to get additional quotes for the tires and windshield. My issue isn't simply the $220 charge it's that what I selected online and what I was told after arriving didn't match. If you're going to allow customers to schedule specific services online and display prices next to them, the pricing and what those selections actually include should be clear before the customer arrives. The screenshots are attached so people can see exactly what the dealership's scheduling system showed me.”

“Amazing experience! Jailon was so helpful, and made it a seamless purchase. He worked with me when I wasn’t even in the building, and I just had to come in and sign papers. Will in the finance department also made it seamless. Great team work. Will definitely be back when a new vehicle is needed!”

“Julian Seiler is an exceptional and seasoned salesman. Very kind and efficient in what he does. We went up and looked at vehicles off and on to see what we wanted when we had a minute. We found a really nice '24 2500 Bighorn truck with really low low miles. We sent him a message about it. All the paperwork was in order and ready to go for signatures by the time we got off work and got there. Easy and fast. The next day we found another vehicle we wanted. A '22 Durango with low miles ad well. We spoke with Julian again about it. He was quick to get all the paperwork together and got it done and out the door. We won't be going anywhere else except here and we will be using Julian again when we need another vehicle! He's the best! Amazing experience!”

“So thankful for coming in contact with Tony Johnson! I called, he listened to my concerns with my different challenges, test drove the vehicle and what felt like 5 mins I was leaving with my vehicle. Also, shoutout to William Nobles in finance they both made my buy quick, efficient and easy! I am one happy customer!”