Smail Mazda

“Low pressure and bought our car in about 3 hours. Very happy with my purchase. Mason was great to work with. Walked us through the process and made us feel like we were getting a good deal.”

“I contacted Smail Mazda because I was considering purchasing what was represented to me as a true seven-year/100,000-mile added-term Mazda Platinum Vehicle Service Agreement. During the sales conversation, I specifically discussed the difference between a plan that begins on the vehicle’s original in-service date and a genuinely additive plan that begins when the extended coverage is purchased. I was assured that the plan being offered would provide an additional seven years and 100,000 miles of coverage. Before completing the purchase, I reviewed the proposed contract language and discovered that the agreement would begin on the date the vehicle was first placed into service. Because my vehicle is already nearly three years old with approximately 24,000 miles, the plan would appear to provide coverage only until the vehicle reaches seven years from its original in-service date and 100,000 total miles—not seven additional years or 100,000 additional miles as I had been assured this was what I was purchasing by signing the contract. This distinction was extremely important to my decision, and I ultimately did not move forward with the purchase because the written terms did not match the verbal agreement. I recommend that anyone considering an extended warranty carefully review the effective date, expiration date, and mileage limits before signing or paying, rather than relying solely on verbal descriptions.”

“I have had 3 different issues on my Mazda 3...one was a blower motor, one dealing with my charging port and one dealing with the car thinking the battery is low, even when it tests at 100%. They wanted to charge me $190 fo each of the 3 diagnosis....AND the $190 does NOT get applied to the cost of repair. I only had them fix the blower motor...then, there was a upcharge if you paid with credit card. It was $1000, I wanted to get my 5%cash back by using my card, but couldn't do that. The technicians were knowledgeable, the service they performed was top notch, but due to thier business practices, I probably will go elsewhere for service.”

“The salesmen at Smail was very professional. They listened to what I wanted and worked with me quickly to come to an agreement. The salesman took over an hour to show me the features of the car, how to hook my phone up and much more. I was very happy with him and will definately go back in a few years when my husband needs to upgrade his car.”

“I recently purchased a 2025 Mazda CX-5 from Smail Mazda and had a great experience from start to finish. Mason, my sales consultant, was extremely knowledgeable about the vehicle and took the time to answer all of my questions without any pressure. He made sure I felt comfortable with every step of the process and really knew the CX-5 inside and out. John in finance was equally impressive. He worked hard to get our financing exactly how I wanted it and explained everything clearly so there were no surprises. The entire process was smooth, professional, and efficient. If you’re considering a new Mazda, I highly recommend Smail Mazda and their team. I couldn’t be happier with my new CX-5 and the overall buying experience!”