Carmax Greensboro NC

“Got in and out very quickly with no BS and for the down payment I asked for. Necus(Nick) was awesome to work with, very friendly and a sneaky up seller but I can't blame the man, it's his job haha. The car rides like a dream so far, a 2023 Toyota Camry XLE. I just went in today, I will update later if I have any issues but so far I'm completely satisfied.”

“Went in line to sell my car and chose the option to pre send documents before making appointment time. They had slots open for Monday am. We waited in Business office area all the staff were friendly and many welcomed us with a good morning even ones who were just in passing. Within 30 mins we left with bank draft in hand ready to deposit. All paperwork was done after signing we received our license plate and left. The Prosecco was easy no haggling and everything was clearly explained along the way.”

“My son and I recently visited the CarMax in Greensboro to help him purchase his first vehicle, and we had an outstanding experience. We were initially greeted on Saturday, June 6, by Allen Tate, who was excellent. He gave us the time and space to look through the inventory, answered all of our questions, and made us feel genuinely welcomed. Most importantly, he applied zero pressure; even after we crunched the numbers, he reassured us that we didn't have to purchase a car if we weren't ready. We truly appreciated that professional and relaxed approach. We returned the following day to finalize things, and although Allen was unavailable, we were taken care of by Davita Tynes. She picked up exactly where Allen left off and provided equally fantastic customer service. She quickly pulled up the information from our previous visit, walked us through the process, and gave us the freedom to test drive another vehicle just to be sure. When we decided on a car, she made the paperwork process smooth and efficient, and my son successfully purchased his first vehicle. Thank you to both Allen and Davita for making this such a positive milestone. They both did an outstanding job, and I hope they are recognized for their excellent service.”

“We had an excellent experience working with Joshua. From start to finish, he was professional, knowledgeable, patient, and genuinely helpful throughout the entire process. He took the time to answer all of our questions, kept us informed every step of the way, and made the purchase process smooth and stress-free. His honesty and outstanding customer service made a lasting impression on us. Thank you, Joshua, for going above and beyond to help our family. We truly appreciate your support and would highly recommend working with him to anyone looking for a great car-buying experience.”

“I just want to make others aware of my experience with CarMax before they decide to purchase a vehicle there. My first vehicle from CarMax had so many issues that within weeks of owning it, it ended up in the shop and stayed there for about six weeks. Eventually, CarMax agreed to swap it out for a different vehicle. Unfortunately, my experience with the replacement vehicle hasn’t been much better. I’ve owned it for about a year, it has just over 50,000 miles, and it’s mainly driven around town. In that time, I’ve had to spend over $1,200 on repairs and maintenance items including brakes, tires, exhaust-related repairs, and other issues that I feel should have been identified and addressed before the vehicle was ever put on the lot. I also paid for the lowest-deductible MaxCare coverage because I wanted peace of mind if something went wrong. Instead, getting service has been incredibly frustrating. I called to schedule an appointment and was told someone from the service center would call me back. After a full week of hearing nothing, I called again and was told they were backed up and should take it somewhere else that accepted MaxCare. The repair shop they recommended didn’t even seem to know they were doing warranty work on my vehicle, and I had to call every single time I wanted an update because nobody ever called me. Even with the best MaxCare coverage, I still ended up paying over $500 out of pocket, and now I have to take the vehicle to a Chevy dealership for yet another issue. CarMax looks great from the outside and does a good job marketing itself as a hassle-free place to buy a car, but my experience has been the opposite. Between two vehicles, repeated repairs, difficulty getting service, poor communication, and warranty coverage that has been far less helpful than advertised, I honestly feel like CarMax is not doing its due diligence before putting vehicles on the lot. I can confidently say I won’t be purchasing another vehicle from CarMax, and I would recommend others do their research before buying there.”