Euro Motor Haus

“I had an excellent experience purchasing my BMW M850i from Euro Motor Haus as an out-of-state buyer. They seem to be genuine automotive enthusiasts who are selective about the vehicles they carry. Their inventory is thoughtfully curated, and you can tell they care about offering high-quality cars rather than simply maximizing volume. Henry was fantastic to work with. He answered my questions after normal business hours, worked with me over the weekend, and was always responsive, and knowledgeable. Buying a car from another state can be challenging, but he made the entire process much easier than I expected. I also appreciated that they went the extra mile to shop for a comprehensive extended warranty instead of simply offering a single option. They took the time to find coverage that fit both the vehicle and my needs, which gave me additional confidence in purchasing a high-performance BMW. An area I think could be improved is greater transparency around some of the fees during the purchase process. Everything was explained and resolved, but having those costs laid out more clearly upfront would have made an already good experience even better. Overall, I’m happy with both the car and the buying experience. If you’re looking for a quality enthusiast vehicle and want to work with people who genuinely care about the cars they sell and the people they sell them to, I would recommend Euro Motor Haus.”

“***Update: Henry finally decided to get back to me after seeing this review to inform me that I was a crybaby for posting this. He advised that he forgot to get back to me and was very busy but was surprisingly free enough to call me about this review. Very unprofessional. Buyer beware. Was interested in a vehicle, however the carfax on the dealer website for was a similar car (different vin, miles, etc). Followed up with the dealer numerous times as they stated it was a clerical error but never heard back. Dealer offered me $3,000 less for my trade in than other nearby dealers.”

“I've watched a car in they're inventory sit for months.. I went to see the car.. it was in great condition (from just sitting in the showroom), I was willing to actually buy it. When I asked if I could test drive the car I was told they need to do a credit pre approval first... That's bad business.. the car was a 20k car.. not a 50/60k... Why would someone agree to a have inquiry on they're credit for a 5min test drive to potentially not leave with anything?. Dealership are supposed to ask for your license.. that's it.. Walk with a pre approval from your bank or steer clear.”

“I recently had a disappointing experience with this company while trying to assist my brother with a vehicle registration issue involving expired temporary plates. I contacted the dealership twice in one afternoon to better understand the delay in receiving permanent out-of-state plates for a vehicle my brother purchased. During the conversation, I was told that interstate plate processing could take up to 90 days, which I appreciated as helpful information. However, the interaction quickly became frustrating due to the tone and guidance provided. My brother had already been pulled over by a state trooper because the temporary plates expired on April 7, so I asked what legitimate solutions were available while waiting for the permanent registration. I was shocked when I was advised that my brother could simply alter the expiration date on the temporary plates because, according to the representative, law enforcement would have no way of verifying it. I made it clear that I do not consider altering temporary plates to be appropriate or lawful advice under any circumstance. I also requested the representative’s email address for documentation purposes and asked to speak with a manager. While I was given the manager’s first name, I was refused the employee’s email address and not transferred further. I remained respectful throughout both conversations, apologized for any frustration on my brother’s side, and ended the call courteously. Unfortunately, the overall experience left me concerned about the professionalism, customer service, and guidance being provided to customers dealing with registration issues. 3 weeks later and no updates or contact.”

“Avoid Euro Motor Haus in Great Neck — misleading pricing and wasted trip Very shady experience. I called ahead specifically to verify the price of a vehicle listed at $36,420 because I did not want to waste either my time or theirs. I clearly asked if the advertised price was the actual price, and whether it would be the same for both cash and financing. I was assured multiple times over the phone that it was. When I arrived, the price suddenly changed to $45,000+, and after adding their fees, the total came out to around $53,000—for a car worth roughly $40,000. When I questioned the difference, they told me the advertised $36,420 price was supposedly “dealer wholesale pricing” and asked me, with a cocky attitude, “Do you have a dealer license?” When I responded that I actually have friends with dealer licenses who could purchase the car, he immediately changed his story and said they still couldn’t sell it at that price. At one point, he even admitted they increase prices just to lure people in and claimed “every dealer does the same thing,” as if that somehow makes it acceptable. So what’s the point of advertising a car at $36,420 if you have no intention of selling it anywhere near that price? This felt like a classic bait-and-switch tactic. Complete waste of time, misleading business practices, and a very unprofessional experience. Buyers should be extremely cautious.”