MIRACLE CHRYSLER DODGE JEEP RAM

“I took my truck to the dealership for a recall repair, and they kept my vehicle for three weeks. Since it is my only vehicle, I asked about getting a loaner car, but I was advised that they do not provide loaner vehicles. During the third week, I called for an update and was informed that the recall part had been replaced but did not fix the issue. Now, it appears that the problem may involve the part that was replaced, and I feel like I am getting the runaround instead of receiving a clear explanation or resolution.”

“We WERE looking for a new dually diesel to pull our camper. 2 on the lot. Only $100 difference in price but a world apart. Pull up, get out of our truck, LOUD rap music playing on a boom box, couldn't hear saleperson....but let them run the numbers....low ball us on our trade, 50 grand difference. We ended up going elsewhere. This dealer gave us more than Kelley Blue Book's highest estimate. This is the 3rd time in 2 yrs we've given this place a chance and will never go back.”

“Kyle in service was phenomenal to work with made the whole process easy and relaxing. They really make you feel at ease. They even checked on me and my son a couple times to see if we wanted anything. Absolutely above and beyond!”

“I took my car in for its scheduled maintenance at Miracle today. I had previously arranged the day and time with Jay, the service advisor. In every interaction we had, Jay listened, processed, and responded. It was a pleasant surprise, as I had stopped taking my car to Miracle precisely because no one was taking the time to listen, and ended up surprising me with extra charges. I asked and Jay checked with me before extra services that needed to be done on my car, which were outside of the original budget. He helped me with some discounts he could offer, which were certainly helpful in the current economic climate. I received what every customer asks for: honesty, competence (the car now runs like a top), and communication. Thank you, Jay!”

“My experience was horrible. I took my truck up there to get an oil change, tire rotation and they owed me a car wash. After the regular service they took my truck around to get washed and crashed it into something while pulling in the bay. Then they offered me a loaner vehicle that wasn’t equivalent or size to my truck. I spoke with the GM Rodney Melton who started off nice and respectable when talking about some type of compensation. They got me a truck from the enterprise that wasn’t equivalent to the size of my truck. As time went by Rodney Melton didn’t care and wasn’t giving updates on how the repairs was going. The lady from Kendrick’s paint and body was nothing but helpful on giving me updates on my truck which she didn’t have to do. I would call the GM Rodney Melton every week for an update or what my compensation would be for my truck and he never had a direct answer. So as time went by and after having my truck for 3-4 weeks at the time with no real updates from dodge, I asked the GM Rodney Melton for a name and number for someone higher than him or corporate. He tells me that he’s not giving me that information and he’ll call them himself. This was all on the phone. So I went up there after that conversation and asked for that information again and his answer was the same. When he seen I wasn’t leaving until I got that information he decides to call the police on me and say I was acting irate. Which was all a lie and I definitely have the recordings to prove it. I finally was back in my truck after 5 1/2 weeks! This was the worse experience and inconvenience me for 5 1/2 weeks.”