My Auto Grand Rapids

“In February, I bought a used vehicle. 64,xxx miles, paid in cash-15,000$. Within 2 weeks, there were noticeable issues, power steering pump was failing, a tie rod needed to be replaced, a few other things. The dealership was nice enough to comp the work since I had just bought it, I only paid labor, I believe. One, they had it for a week longer than I was originally told. I had to reach out multiple times to ask when my car would be available. No one ever called me to tell me it would take longer or give updates. After finally receiving my car back, the power steering issue was actually worse-not fixed and no wheel alignment was done after supposably replacing the tie rod, even though I was told there was one done. I reached out to the sales manager and the service department, I was told I would receive a call back, that call never came. Within weeks of that, other components started to fail. I took it somewhere else to be fixed because I lost faith in the service at the dealership. Fast forward, it is time for an oil change. When scheduling the oil change, they asked if I wanted a tire rotation. The tires were replaced over 10,000 miles ago, so it was due anyways. I agreed. I waited in the lobby for over an hour, paid for the tire rotation, and received my keys back. Upon walking up to my vehicle, I notice that the tire I had a missing valve stem cap on, was still in the same place, I went back inside and informed the receptionist that the tire rotation I just paid for had not actually been complete. I will only be using the service department for oil changes moving forward, because of the “free oil changes” for life-but I am even skeptical about the completion of those at this point. I would ask for proof of service every time you bring your car here. And if you doubt work actually being done, I would not just roll over and accept it for what it is, because your instinct is probably correct. So frustrated with my experience with MyAuto over the coarse of the last 4 months. The only good thing about my experience has been Drew, my sales rep.”

“I brought my Mitsubishi in that has 120k miles but will be doing a cross country trip to Washington. Olivia was beyond great to work with. She explained everything so clearly and did such a thorough job to make sure the car was in the condition needed to make such a long trip especially for how old it is. I really appreciated her communication and thoroughness! Would definitely recommend bringing your car here for service and ask for Olivia!”

“I found a used Subaru I loved here and I worked with Devon. He made the process of applying for financing and purchasing the car so smooth! We are out by the lakeshore and he offered to drive the car closer to us to see it, which was very nice to offer. I never felt pressured at any point and he was honest and straightforward. I had a great experience with all the staff here and the whole process. Thanks again!”

“This is where you go to buy a car if you don’t like being forced into buying something. They worked with me on my purchase and Drew is an amazing dealer! Quick replies, helpful, welcoming, and friendly. I never thought I would be driving a Volkswagen. I honestly still cannot believe it’s mine now. But I loved it so much on my test drive. Incredibly happy and satisfied first time buyer of a car! As long as everything goes well with my vehicle, and I want a Volkswagen as my next vehicle, my business will be brought here again! My mom got her Atlas here back when it was Gezon in 2024, so I have high hopes for my Tiguan!”

“My husband and I had a great experience purchasing a 2022 Volkswagen Tiguan from this dealer. We saw the vehicle on their website and called to check if it was still available. My husband spoke with Devon Smith to schedule an appointment to take it for a test drive. That evening, we received a personal video that Devon shot highlighting some of the key features of the vehicle before our test drive. We thought that was very thoughtful and informative. The following day, we got to meet Devon and take the car for a drive. He was extremely polite and knowledgeable about the vehicle. When we decided to make the purchase, the process couldn’t have been easier. Everyone we dealt with was very polite. Should we want another vehicle, we would buy from them again.”