Toyota of Goldsboro

“I recently purchased a vehicle from Toyota Goldsboro, and I am extremely impressed with the outstanding customer service and professionalism of the staff. Everyone was welcoming and helpful throughout the process. A special thank you goes to Pedro, who went above and beyond to assist us. He is exceptionally enthusiastic, patient, and attentive to customer needs. Pedro made the entire car-buying experience smooth and stress-free, and his after-sales support has been truly remarkable. Thank you, Pedro, and the Toyota Goldsboro team, for such a wonderful experience. Highly recommend”

“I bought a brand new 2026 RAV4 XSE here back in April before it even hit the lot, and the sales experience itself was a solid 5 stars. Kevin in Internet Sales was great—he worked with me to beat another dealership's out-the-door price and got us into a fully optioned model that includes extras the other place was missing. Zach, the sales manager, stepped up and secured an interest rate that beat Toyota’s special financing, and the finance department made that part painless. The negotiation was fair, straightforward, and actually fun. Unfortunately, that is where the positive experience ends. Now for the service department, which is an entirely different story. Part of the dealership addendum includes free oil changes for life, but I wish I had checked the reviews beforehand. While the red-shirt service advisors are friendly, professional, and entirely blameless, the actual technicians are a different matter. Somehow, during a routine tire rotation at my first oil change, the technicians managed to **snap a wheel stud**. As a certified tech elsewhere put it, it takes a severe error—like cross-threading with an impact wrench and then over-torquing—to make that happen. To compound the issue, the shop atmosphere leaves a lot to be desired; the way some of the techs spoke to the advisor and service manager was completely unprofessional. I had to be walked back into the shop just to grab my things out of my car while they figured out the part order. They did put me in a loaner vehicle, which was free, but it was a base Corolla SE—hardly comparable to the fully optioned RAV4 we drive. And while the repair and the loaner didn't cost me out of pocket, a "free" oil change ultimately ended up costing me extra time, hassle, and extra gas money to fill up the loaner for their mistake. To top it all off, communication leaves a lot to be desired. I left a message for the General Manager regarding the whole ordeal and **have yet to hear a single word back from him**. When I called Zach, he didn't seem to fully grasp the frustration since the repairs were being covered on their dime, though he did at least get me swapped into a different loaner—at which point the supposedly "backordered" part magically appeared. At the end of the day, a "free" service addendum isn't actually free when it costs you your time, frustration, and vehicle damage. Between the lack of accountability and the radio silence from upper management, **I will not be back for another service**. * **Sales Team:** 5/5 * **Management & Finance:** 2/5 * **Service Advisors:** 3/5 * **Technicians:** 1/5 Fix the communication, the management accountability, and the quality control in the service bay, because right now the sales team is the only thing saving this place.”

“Stopped by to take a look at a new Toyota. All the open parking spaces convenient to the building were all labeled "manager" and other job titles. Didn't see any customer parking. That told me all I needed to know about that place. THEY COME FIRST. Didn't even get out of the car. Left immediately.”

“In May 9, 2026 my oil change was handled fine and I was issued my diagnostic report with all green lights afterwards. However, I took my car back to T.O.G on May 19 to get my air conditioner serviced for blowing hot air which was reported on the diagnostic as a green light. May 20, I pick my car up then pay. I get in my car to leave but noticed diagnostic lights in my dash and 2 different warnings that I’m not sure why the mechanic did not notice when he parked the car in their parking lot. I immediately drove my car back into the garage bay to let them know those lights and warnings were not on when I dropped my car off to have my air conditioner serviced. Again, the diagnostic report received after the oil change on May 9 was all green lights. After reporting the lights and warnings, TOG ran another diagnostic and claimed the lights and warnings happened in September 2025. There were no warning lights on my car until after they serviced my air conditioner. These lights were due to TOGs negligence. They inconveniently kept my car till May 28, 2026 stating the mechanic was sick and won’t return to the shop till then. They charged over $200, close to $300 and had the nerve to say his manager was giving me a deal because the job was a $700 job after I just paid over $2000 for the air conditioner. Excuse me!! Inconvenient. I don’t understand why lights weren’t on my car when I took my car for service but after picking my car up there were lights and indicators. The service manger didn’t listen and I was blamed , he ignored everything I said. Kept the car for 9 days. I guess working wasn’t an option for me that week. Mentioned the car needed recalibrating due to a wreck. I have never been in a wreck. The service managers have integrity issues.”

“I purchased a new Highlander today. Pedro and Jacob were excellent. They worked with me over several days to help find the perfect vehicle. They both were very patient and kind and made me feel like I was the only customer in the dealership. I will definitely give them referrals and return for anything I need. A very positive experience. Marcus was also excellent. Felt like we had a great connection. A+ for this great team!”