Star Ford Lincoln

“Nelson Soliz, service manager did an outstanding A+ job helping me with a recall and installation of a large accessory on my new Maverick. After a rough start with another service clerk, Nelson was very professional and offered above and beyond service. Very grateful for his help and the service at Star Ford.”

“Took 2014 Cmax in for a service and it came out great! Nichole Gutierrez the service advisor was so helpful and professional made me feel comfortable about the car. I was getting updates constantly and coming up with solutions for the car. She will definitely be one that I will always ask for. Great service from her and the staff there.”

“My experience with Star Ford Lincoln began in October 2022 and ended, permanently on December 21, 2023. After 3 times of trying to get my back up camera fixed since October, I have dealt with a service employee by the name of Seta Alexanian who was completely unprofessional and rude. I am not sure how she is in customer service. Each interaction was with her, meaning each time nothing was getting resolved. The straw was when she charged me for an oil change without first discussing it with me. I found out when she called me and asked me how I wanted to pay my bill. Oddly, she couldn't understand why this was unacceptable and said that she was doing what was best for my car. She couldn't understand that charging a customer for a service that was never approved is unethical. She felt it necessary to tell me that she felt sorry for me and that God should help me. Other service businesses never seem to get so personal. Maybe that's her special touch of customer service. I am not shocked to see that Ms. Alexanian has been named in other Google and Yelp reviews. What does shock me is that the company is alright with having an employee like this on their books. I will never, ever, ever go back to Star Ford Lincoln, and I would like to encourage you to not use their services either. Your vehicle stays at their service center for at least a week, they do not communicate how the progress is going with you and when you get your car back nothing has been resolved. They are not transparent and it is very difficult to find someone who will explain things to you.”

“Seta from service department is very disrespectful and rude person. People like that shouldn't work in such a wonderful company. I got brand new car which had problem with broken window washer bottle since the first day. 5/15/23 I went there second time with the same problem. Both times she didn't help me at all, especially second time she made me to wait for 3 and half hours and in the end she said that they can not fix the car at that moment because they don't have the repair parts and the car needs to stay there for 2-3 days. I talked to her supervisor and in front of me she lied to her supervisor telling that she is trying to fix my car. She was teaching the mechanics to not fix my car and they were doing whatever she said. She doesn't care about peoples time. I would never recommend anyone to visit Star Lincoln for any reason!!!”

“Seta from the Lincoln service department shouldn't be in the service industry - very rude and distasteful. I wouldn't recommend you to switch over to Lincoln cars. Please read on. I came in to see if a service was covered under warranty but upon inspection they advised it wasn't covered. She went ahead and called one of the mechanics to get my car ready to be fixed without asking how i wanted to proceed. I kindly told her, no I will go somewhere else to get my car fixed instead since it only needed cleaning. She rolled her eyes and laughed/scoffed at us in disbelief as if we wasted her time. Then, she turned and walked away. Confused, I asked her may we leave or do we have any paper work to fill out. "Go" was the only word she said. Wow. As someone mentioned below, the car is nice - but service is as important. I believe great customer service is a huge factor in retaining loyal customers. I come from over 15 years of Mercedes Benz leasing services but decided to give Lincoln Navigator a shot. BIG MISTAKE. Such a huge difference in service. I will definitely be going back to Mercedes.”