CAR Pros Kia Glendale

“Avoid if you can. First off, they markup all their cars 10-15% over MSRP and then make you think they’re doing you a favor by taking the markup off. Second, while all dealers over promise and under deliver, they lie about other dealers’ inventories and when you call them on it play dumb. I expect to have them try to get the best deal for them. But I was told 3 different prices. My beater 10-year old car with a drive train, starter, and restraint warning lights was supposedly worth $8.5K, even with all the rims completely scraped, cracked grill and scratches everywhere. Car Max in perfect condition offered $5,500 which it was not anywhere near. Lastly, I blocked the main salesman I was working with after buying my Kia in Irvine and my number was shared with five different sales staff, none of whom do anything but call and text days after I informed I had bought a new car. When I block a number, another calls. Unprofessional and childish. 2 stars because they have good selection. UPDATE: Called and texted again day after I posted this. Again from different numbres including enrolling me in autotext for the wrong car.”

“Poula was an honest car salesperson. I mean that with the most respect and appreciation. He listened to what was important to us. He pushed us a bit on the cost negotiations for my car, but he advocated for us on what was a comfortable monthly payment on a lease for us and it was a winning deal for everyone! Samila and Philip on the finance team treated us like family, explained everything that comes with a lease from Kia and even taught us new things about credit. Can't wait to see the new showroom open so this sales team can have the best work environment!”

“Update (May 26, 2026): After I posted this review, the dealership left a public reply instructing me to email the Service Manager, Efrain. I sent an email detailing the unaddressed issues, the staff's behavior, and the missing service report. I received no response. As noted by other customers, this dealership frequently posts generic "contact us" replies to negative reviews to appear responsive online, but completely ignores actual communication. I am uploading a photo of the torn tire to this review to demonstrate the specific maintenance issue they failed to address while pushing other services. This dealership treats its customers like ATMs. Again, I will never return to Kia Glendale, and I will discourage everyone I know from going to this dealership. ================================================== (Original review) I went in to get a torn tire sidewall checked, but they pushed an expensive Platinum service package without any proper explanation. As a result, I ended up paying for unnecessary maintenance while my actual tire problem was completely ignored. I will never return to this place, and I will tell everyone I know to avoid this dealership entirely.”

“My husband and I bought a beautiful glacial white pearl 2027 KIA Telluride HEV X Line SX Prestige yesterday! Selim was our salesman and did such a wonderful job! He made the entire experience an absolute pleasure. Ali did a great job in Finance making sure we had Lojack, accessories, and an extra warranty to cover all the electronics and other expensive repair items up to 10 years or 100,000 miles. Matt the manager made sure we were a very happy KIA couple. I loved how Selim put a red bow on the Telluride and took cute pictures of us! The entire team went out of their way to make this a great car buying experience! I would definitely buy another car here in the future. Maybe matching his and hers Tellurides! We absolutely love this SUV. It rides like a limo! Thank you Selim!😊”

“We recently purchased a 2025 Kia Telluride, and we couldn’t have asked for a better experience thanks to Michael at the Kia dealership. From the moment we walked in, Michael was professional, knowledgeable, and genuinely focused on helping my wife and me find the right vehicle for our family. He took the time to walk us through all the trim options, features, and pricing without ever making us feel pressured. He answered every question clearly and made sure we were completely comfortable with our decision. The entire process was smooth and straightforward, and Michael went above and beyond to make sure everything was handled efficiently. Buying a car can sometimes feel overwhelming, but he made it easy and actually enjoyable. If you’re in the market for a vehicle, especially a Telluride, I highly recommend asking for Michael personally. We will absolutely be sending friends and family his way. Thank you again, Michael, for taking such great care of us!”