CarMax Glencoe

“Had my 2025 Nissan Versa shipped from Beaufort, GA to Illinois for $300 arrived on time. I’ve bought multiple cars from CarMax and usually the process is seamless. Sales side was solid: Tabitha & Carlos communicated well (including a title delay), and when I came in, Dean and Christian had me in and out in under an hour. No complaints there. Service/conditioning was a miss. The car was handed over unclean, dusty, no basic wipe-down, nothing. When I asked for it to be cleaned, it wasn’t taken back for a proper wash/detail. Instead, a tech did a quick, partial wipe-down with a rag and sent me on my way. That felt careless and below dealership standards especially for a vehicle being delivered to a customer. I ended up paying out of pocket to get the car properly detailed elsewhere. I’d still shop CarMax for the buying process, but this location needs to tighten up its service/conditioning before delivery. It’s a basic expectation.”

“It was super easy. I asked for a quote online. I entered all of the information to the best of my knowledge. The check tire light came on as I was in route to CarMax. They didn't care and honored my quote. It took 20 minutes. I received my check shortly after. It was quick, convenient and they honored the quoted price I received online so to me, it means they value my time.”

“I recently sold my car through CarMax and the experience was outstanding. I completed most of the paperwork online, brought my car to the location they directed me to, and the rest was incredibly smooth. The team verified the car, had me sign a few documents, and handed me my check. The entire in-person process took about 45 minutes! Super easy, transparent, and hassle-free. Honestly, I wish buying a new car from a dealer was this simple. Highly recommend!”

“I had a great experience working with Dean at CarMax. He was incredibly friendly, knowledgeable, and easy to work with throughout the entire process. He even coordinated the shipment of two vehicles for me so I could take a closer look, which I really appreciated. Dean was responsive, patient, and made the whole experience feel relaxed and pressure-free. If you’re shopping for a vehicle at CarMax, I’d definitely recommend asking for Dean, he was great to work with.”

“I love my new ride! Big thanks to Greg Garbacz at CarMax Glencoe for making this the easiest car-buying experience I’ve ever had. This is my third car I purchased with him. He is so very knowledgeable and never once made me feel pressured. If you’re looking for a new car, definitely ask for him!"”