CARMAX RICHMOND

“Our experience at CarMax was okay, but I was disappointed by their no-negotiation pricing policy. They were completely firm on the price with no room to negotiate. After doing some research, I found the exact same year, make, model, color, and very similar mileage and condition at another dealership for over $4,000 less. That made it hard to justify paying CarMax’s price. The staff was polite, but I would definitely recommend shopping around and comparing prices before buying. You may be able to find the exact same vehicle for significantly less elsewhere.”

“The buying experience was zero pressure. The salesman did not hover and try to talk me into buying. He simply acted as if he was there to answer questions and facilitate the sale. They gave me a good interest rate and explained everything that was happening throughout the process. They low balled my trade in, as all dealers do, so I didn't trade my old car. The only complaint I have is a issue I have with many dealers. CarMax claims they deep clean the cars, but I doubt that. I reserved the car a couple days ahead. When I arrived, the car was in no way detailed. Dusty inside, particles of "stuff" in the storage compartments and cup holders, dust and particles in the spaces between buttons and panels. This isn't just a CarMax problem. It seems a lot of used car dealers have given up on presentation. Details and first impressions matter a LOT. I test drove the car alone, again no pressure. Despite me asking them to thoroughly clean the car and I'd pick it up in a day or two, they gave it a quick 15 minute wash and vacuumed the carpets. I was mildly annoyed but also hungry so I wanted to wrap it all up and get dinner. I took home my beautiful ruby red Lincoln MKZ Reserve and it clean up nicely. The local Lincoln dealership checked it out within the 10 day return window and all appears to be in good working order. Overall, I'm a happy customer.”

“Great car , great service. Young lady who assisted me “Dani” at west broad location was great. Made it fast and easy. I test drove the car and left with it in less than 2 hrs. I love the car and appreciate Dani’s, recommendation and friendly knowledgeable service. Highly recommend her and carmax west broad.”

“I had a very disappointing experience at the CarMax Short Pump location. The customer service was poor and unprofessional. Staff were unresponsive, communication was unclear, and I felt ignored for a long time without proper assistance. The overall process was slow and frustrating, and no one took responsibility to properly help or follow up. This is not the level of service I expected. I would not recommend this location based on my experience.”

“Great experience and I cannot say enough about the folks at Glen Allen store. Madie Gell and Kenny Pinkard were both great to work with. Madie went above and beyond to help me find the right vehicle for my family and budget. The ability to add MaxCare was the difference maker and Madie took the time to make sure I understood all my options with pressure. This is our third vehicle from this store and they will be our first choice in the future.”