Mac Haik Ford Lincoln

“Had a great experience at their Quick Lane service for an oil change, tire rotation and multi-point inspection for my Navigator. I had an appointment and they started on my car soon after my arrival. I was pleased that they also took care of an outstanding re-programming recall while they had it. One nice feature is that they provided me with a video of the multi-point inspection with the technician walking me through the checklist and showing everything he was looking at. No issues found, but a nice feature. Given it was a Lincoln, they also did a nice job washing the car afterwards. I would have given 5 stars, but they charge a convenience fee for paying by credit card. I have never experienced that at a dealership. While it wasn't much this time, a more expensive service or repair would add up.”

“There was a recall on my car, and I called here hoping to schedule an appointment. I was transferred to someone, and it went to voicemail, so I left a message. I thought it was strange that I couldn’t just make an appointment, so I tried to call back and talk to the operator who was a bit rude - I told her I was confused because I was just trying to make an appointment, and she replied in a very sassy tone “if you were transferred, then it’s the right person” then hung up on me. I never received a call back regarding my message, so I tried calling back a couple weeks later, and I never heard back. I will say I did call their car servicing department months prior to this, and they were able to talk me through an issue with my car but the estimated cost was really high and there were no open appointments for months so I ended up going elsewhere, but they at least did take some time to answer my questions that time. For the recall, I ended up calling a dealer farther from me, and their service was amazing relative to this one. So in conclusion, I will not be trying here again.”

“They would get more stars if I actually had my vehicle. The salesman Travis Palu was amazing. Super nice and down to earth, if I had my vehicle, they would have 5 stars because of him and my finance guy. The whole team of people were so good my my 2 year old son (who is very wild), for that I am thankful. But why they put a vehicle on their website that isn't ready I don't know. Probably because they know suckers like me see something they want and the people on the phone make it sound like its going to be ready for them when they get there, so they get excited and when they get there their minds are already made up, so they buy it any way and get stuck paying for a car they don't have. One guy said Id get it back ASAP and the other said hopefully by the end of the week. Guess we will see. I will update you...... UPDATE - I got it back "fixed" and today the same issue they said they fixed broke again. So they didn't fix it, the patched the issue knowing it would break again and I would have to spend money out of my pocket to fix it. - NOT HONEST”

“Worse experience ever! Not to mention the bloated cost for parts and labor. Received "free" multi point inspection stating battery was in yellow zone which by their instructions needs attention soon (not immediately as the red would indicate). Next day when I called to check on vehicle told my battery died the night before and had to be jumped start. So one of two things: the "free" multi point inspection was incorrect or someone carelessly drained my battery the night before. Oh, and told to replace battery will be an additional $400! They would not take accountability for their error or doing. I was told the manager would only remove labor cost for new battery. After being fed up with all I had been through with this place I told them to go ahead and replace and will pick up vehicle next day. As you know, no answer from phone call to inform tthem on my way. When I get there... Sure you guessed .. the service manager tells me he's going to get paperwork and go missing for nearly 15 minutes. Finally returns and states just starting to work on it. By this time I've lost all hope and trust in this place and will NEVER return. This is just scratching the surface of my experience but Do Not recommend. Very poor customer service, no consistency with what they say, and no accountability.”

“Decent Lincoln dealership. Sales team was helpful upon arrival and throughout the process. Had one vehicle on the sales room floor with dead battery. Found this to be quite inconvenient for a premier Lincoln dealership. Overall good experience.”