Don Hewlett Chevrolet Buick Inc

“I am very disappointed with my experience at Don Hewlett Chevrolet and with the way my concerns were handled after my service visit. I brought my vehicle in because the A/C had stopped working and had a coolant leak. At check-in, I made it clear that I intended to use my extended warranty to pay for the repairs, just as I had done during previous visits at this dealership. I signed the diagnostic authorization believing my warranty would be verified before any diagnostic work was performed being I also made it clear my form of payment would be my warranty. I also signed the same diagnostic authorization on my two other service visits where I used my extended warranty and my bill was $0. I honestly had no idea my warranty had expired. Instead, no one verified whether my warranty was active before proceeding with the diagnosis. Only after the diagnostic was completed I was I told my warranty had expired, and I was charged the diagnostic fee of $247,74. Had the dealership simply taken a few minutes to verify my warranty coverage beforehand, I would have not approved diagnostic and/or repairs due to financial reasons. I requested a Goodwill Refund of the diagnostic fee because I had made it clear from the beginning that I intended to pay with my warranty. The dealership's failure to verify the warranty before performing the diagnostic created an unnecessary Financial Hardship for me especially as a single mom. Despite explaining this, my request for a Goodwill Refund was Denied. To make matters worse, the denial letter stated that I provided my warranty information at check-in. That is not true. I informed the dealership that I did not have the warranty info handy but could get it if needed but I was told since I had used my warranty for two other service vists to the dealership they could get my warranty info from the system. If they had simply verified the coverage before beginning the diagnostic, this entire issue could have been avoided. I was also disappointed by the lack of communication throughout the process. I made numerous phone calls trying to speak with someone about my concerns, yet none of my calls were returned. While I did receive two email responses, no one ever took the time to call me back to discuss the situation or attempt to resolve it. As a customer, I expected much better communication and customer service. This was especially frustrating because I had trusted this dealership with previous warranty repairs, including a coolant leak approximately 10 months earlier. Based on those prior experiences, I expected the same level of professionalism and customer care. Mistakes can happen, but how a business responds is what leaves a lasting impression. Rather than acknowledging that a simple warranty verification could have prevented this problem or offering a goodwill resolution, Don Hewlett Chevrolet chose to deny my request and failed to provide the level of communication I expected. I declined repairs because my warranty expired and they quoted $3500 to fix AC Hose,Water outlet, and to recharge freon. Very overpriced!!!”

“Visit was great from the start. Sales Rep Aaron Acosta greeted us as we got out of our vehicle. We inquired about the vehicle we were interested in, and he took us to it asap to view and test drive. Made all the process easy and comfortable. Offered us drinks, snacks, and gave our child a world cup inflatable soccer ball. Finance team was friendly and great as well. Thank you, Aaron and Noemi, very much! Excellent service, clean, and friendly dealership!”

“⭐️⭐️⭐️⭐️⭐️ From the moment I walked into Don Hewlett Chevrolet, Aaron Acosta made me feel like more than just another customer. He was patient, honest, knowledgeable, and never once made me feel pressured. He took the time to answer every question, explained everything clearly, and made the entire buying process smooth and stress-free. I absolutely love my new Chevy High Country! It has already become the perfect truck for our adventures, whether we're traveling with our RV or just enjoying the open road. Aaron helped me find exactly what I was looking for, and I couldn't be happier with my purchase. If you're looking for someone who truly cares about his customers and wants to make sure you're happy long after you drive off the lot, ask for Aaron. Thank you for making this such an amazing experience. I highly recommend both Aaron and Don Hewlett Chevrolet! 📸 My beautiful High Country has already started making memories! ❤️🚛”

“I had a really great experience buying my car from VW Hewlitt Georgetown! Paloma was awesome to work with—she was super helpful, really kind and easy to talk to, and made the whole process feel smooth and stress-free. She answered all my questions and never made me feel rushed or pressured, which I really appreciated, and followed up with me on updates i had requested. Overall, the whole team was welcoming and professional, and they honored their word on the car. I’d definitely recommend VW Georgetown, and if you can, ask for Paloma as she is just wonderful.”

“I have been trying to trade a car of mine in for a few years now. My biggest mistake was trying to continue to work with MacHaik. I decided to explore a little more and since I was interested in a Chevy I went ahead and contacted Don Hewlett to see what they could do. I didn’t get my hopes up because I had been told so many times nothing could be done for me. I got there a little before 6pm and was driving off the lot in a brand new 2026 Trax by 930pm. I have to say this was the fastest and most helpful experience I have ever had with a dealership. When I walked in 3 guys were able to pick if they wanted to help me and Virgil was the one that said he would assist me. He did everything he could to get a deal made for me and listened to everything I had to say in regards to what I was looking for and what I had to work with got me approved for not a used car (which I was expecting) but a brand new one. Thank you Virgil for all your help! Now down to finance where paperwork was all signed before the keys were handed over, David was the one to assist us. He was super friendly he knew his job well and was super helpful keeping payments around the same even adding GAP which I loved! I have nothing negative to say here I will continue to work with Don Hewlett from now on. 😊”