Gastonia Nissan

“Update 7/2/26 Added a 2026 Kicks SV to my garage. Everything went real smooth at Gastonia Nissan. My suggeston is that you shop around and come prepared to buy. I got it out the door with my number. Very happy with my sales associate Dani and Leon sealed the deal. Side note: their service department has been awesome. 10/2025 So I have been toying with the idea of buying a new truck and did the usual research online to narrow down my pick. Made an appointment at GN and was met quickly by Hank. He introduced me to Kyle who would show me what I was looking for. Kyle is very knowledgeable and was very helpful. I did not plan to buy on that day but asked for my trade in value anyway. I don't like to waste time and reviewed their purposal and told them what I would accept to settle this today. Sales manager Lee accepted my offer and sent us to lunch while they prepared my new truck. Daniel was quick with the paperwork. Kyle was ready to point out all the bells and whistles. A quick photo and we were gone.”

“Great experience S/O to the agent Daniyal for her assistance along with the staff. The transition was so smooth from start to finish. I went in thinking of the possibility of maybe getting a used car and left the dealership with not only a new car but a brand new 2026 vehicle. If your looking for a new vehicle check them out it was definitely a 10/10 experience for me and I'll be sending many more colleagues,friends and family there way!”

“My wife and I purchased a 2026 Toyota Sienna from Gastonia Nissan yesterday, and the experience was excellent from start to finish. Chris, our salesman, was on top of everything—professional, responsive, and helpful throughout the whole process. Nathan, the F&I Manager, went above and beyond to restructure our deal and secure the best rate possible. We had stopped by a Toyota dealership in Concord before coming here and didn’t receive anywhere near the same level of service. Gastonia Nissan truly delivers top-notch customer care. Highly recommend this dealership and their team!”

“I recently purchased a used Kia Telluride from this dealership, and it has been, without a doubt, the worst experience I’ve ever had buying a vehicle. I have never felt so disrespected and dismissed as a customer. When I first test drove the car, I noticed several body issues and made sure to point out every single one to my sales representative, Doug. I was reassured multiple times that everything would be taken care of, and I was even given written confirmation that the repairs would be completed. That gave me confidence to move forward with the purchase. The very next day, I brought the vehicle back for those repairs—but Doug wasn’t there. Instead, I had to go over everything again with Henry to make sure nothing was missed. A few days later, I returned to pick up my vehicle, only to find that not a single issue I had pointed out was fixed. Not one. I brought this to Doug’s attention, and once again, I was told, “no worries,” and asked to come back the following week. At this point, I was already frustrated—these were repairs that should have been handled the first time. When I returned again, things only got worse. The repair process actually caused additional damage to my vehicle. Even more disappointing, the dealership initially refused to take full responsibility. After pushing back, they agreed to cover only half of the repairs, which is completely unacceptable considering the damage happened under their care. Now, as of today, I’m supposed to pick up my car tomorrow—and yet again, they’ve gone back on what was agreed upon. They are now refusing to cover the full portion they previously committed to, leaving me with an unexpected $800 bill. This is incredibly frustrating and unfair. On top of everything else, getting a rental car was a struggle. I had to practically beg for one, and when I finally received it, it was in poor condition—dirty, with old food crumbs and trash in the cup holders. It felt like customer care was the last thing on their mind. To make matters worse, when I called today to speak with Henry about the repair bill, I could hear employees in the background laughing while I was trying to address a serious concern. Then Henry denied what had previously been agreed upon. That level of disrespect is unacceptable in any professional setting. This entire experience has been exhausting, frustrating, and disappointing. I would never recommend this dealership to anyone. If I could give zero stars, I absolutely would. Save yourself the stress and take your business elsewhere.”

“I had been wanting to do a trade in for awhile and finally got to a point that I could and chose to go to Gastonia Nissan. When I got there they immediately assisted me and Miss Lola took such great care of me! She was super fast and professional and answered any questions I had. She made the process so easy and comfortable it was like buying a car from a friend! I couldn't be happier with my experience and finally getting the car I actually wanted and loved. Miss Lola is amazing and so is the other staff and for any vehicle I choose to get in the future I will be going back!”