CARMAX GARLAND

“​I had a great experience working with Brandon at Carmax in Garland, customer service was top-notch from start to finish. We closed the deal !!!!! ​Brandon was professional, easy to talk to, and never made me feel pressured, which I really appreciated. He took the time to answer all my questions and made the whole process smooth and stress-free. If you’re looking for someone who actually listens and treats you right, definitely go see him. Highly recommended!”

“Amazing experience today with Lisa J, she made sure I had everything I needed before I came to my appointment, communication was proficient, I was able to receive the car I wanted in my price range. VERY easy process compared to my last experience with a horrible car lot recently ,it was a busy day but I didn’t spend longer then 3hours there. Lisa is an amazing hard worker & she needs a raise lol !!!!! Also I’m not great at conversation but Lisa will make you feel like you’ve know her for years. Thanks Car Max glad I was able to find a good deal.”

“I came in with a $20k cash budget ready to buy, and I’ve honestly never seen a dealership act this uninterested in selling vehicles. All the sales staff were inside sitting at their computers talking while customers were left to figure things out on their own. No one wanted to walk the lot or show vehicles. It felt like actually getting up and going outside maybe because it was cold was too much effort we were told and look instead of a salesperson helping out. My brother and I walked the lot ourselves and found a truck around $16k. When I asked to simply look inside it, I was told I had to fill out my personal information and provide proof of insurance even though I wasn’t asking for a test drive yet. That already felt excessive just to open a vehicle door, but I cooperated and sent everything anyway. Then I waited about 20 minutes and was told the manager still needed to approve it. At that point it was clear nobody was in a hurry to help, and nobody seemed motivated to work. The whole place gave off a lazy, low-energy, “don’t want to be bothered” vibe. I left and went to another dealership the same day and got immediate, professional help without the unnecessary hoops. If you’re serious about buying, go somewhere the staff is serious about selling.”

“We bought 2 vehicles in January from carmax, a 2021 dodge Durango rt and a Chevy z71 Silverado, the truck for me and the Durango for my wife, as soon as we pulled off the lot the Durango gave us issues, we put it in the shop 2 weeks after we bought it. There repair guy drove our car around for 2 weeks Ran a full tank gas out of it and got grease all in side the car. We went to pick up our car and the same issue happens, we put it back in the shop long story short it was in the shop off and on up until October like 7 times for the same exact issue, there service department offers us a rental on them because of the issue was reoccurring since we first purchased the vehicle. Now there charging me for the rental and my insurance for the repairs. When they told us they would cover it due to it being a reoccurring issue. I’ll never buy another car here or recommend them to anyone. They do not keep there word and have no honor or integrity, I now have to pay for a 600.00 rental because they are not gonna honor there word. Dani from corporate is the one who informed me they were screwing me over, thank you Dani Also the number in the screen shot is to there corporate office you will receive no assistance from them. I can 💯 tell you that. That’s number where I reached wonderful Dani who doesn’t have a boss. After I asked to speak to someone above her. Total bs. Don’t waste your time here read all the bad comments not the generated fake ones that give them 5 stars. ⭐️ If carmax wanted to truely make it right they got my information, since I have 2 vehicles I have purchased with them. Liars.”

“We went here for my mom a new car fir her birthday. The process didn't take long but dealing with other folks, my parents, it took a little longer. That was okay because Raymond, the guy who helped us, seemed not to mind. We had an appointment at 10am with Rachel but Raymond was their to help. Raymond took very good care of my parents. We was their to look at SUV's. My mother choose the 2019 Chevy Equnoix. She test drove it with Raymond and feel in love. We had a trade in and they kept the offer that was provided online. With that as our down payment we traded in her old car and by 3:30pm we was walking out with a new car. If your ever in Plano near or driving by CarMax and need a car stop by and say hi to Raymond. He was very helpful. Polite. Didn't rush my parents. Knew his cars. And willing to help. Thank you CarMax and Raymond! Picture below is the car she has and loved!!”