Volkswagen of Gainesville

“Had work done on my 2018 GTI at Gunther VW in Daytona Beach. I had an issue with that repair recently and it was still under the one year warranty. I brought it to VW of Gainesville and they were very quick with diagnosing it and getting it repaired for me under warranty. Great experience with them honoring my warranty! I was expecting to have to fight about it. Great job!”

“We had very nice experience getting our 2026 VW Tiguan SE, from VW OF GAINESVILLE, the salesman Anthony Schoeder was very professional and thoughtful expediting the whole experience from beginning to end. .Willy was a charm at closing... The Dealership Team as well were all friendly.”

“The team there were tough negotiators but they were respectful and friendly. They did tremendous job going over the GTIs features and answering my questions. Overall I had great experience and I look forward to using them to service my vehicle.”

“I first went to VW in July 2025 for a concern that my 2021 Atlas was leaking from the sunroof area (water pooling around the interior lights above the front seat). I had pleasant interactions with Edwin, who was the service associate assigned to my car. He was responsive and helpful, even through an arduous process of getting my extended warranty company to cover $2k in repairs (completely replacing the sunroof and all upholstery). My car was at VW from 7/24-8/7 and they do NOT offer any kind of loaner car, even when I appealed to the manager. See the pictures of the shoddy interior job my car had completed - my car interior was in perfect condition when I brought it in and left with a poorly installed headliner, stains from what I can only assume is adhesive, a slice in my passenger seat that was not there before I took my car to VW, and greasy fingerprints on the roof upholstery. I picked my car up at close on 8/7 and was unable to have someone do a walkthrough with me, so I texted Edwin's line to share the concerns I had. No one followed up with me until 8/12 (see attached text screenshot). When I checked in 10 days later (since no one followed up with me), I was abruptly told that the service manager would be handling the "situation" from then on. He never called me and the service employees continued to give me the runaround into late August. I called again in September and left several voicemails at the service manager's desk and never received any call back. In October, I spoke with Michael, who told that me on the phone that their "interior specialist" had left town and they had no one able to do it until they found another one. When I went in person in late October, I was informed that the service manager was not there and that no one else in the building could help me with my request and that they would leave a message for him. Radio silence. In November, I called, spoke to someone, and was hung up on several times, so at this point it's obvious they are not following up with me intentionally. The right thing to do would have been to refer me to someone else and cover the bill. It's completely unacceptable that this issue was never resolved and I would not recommend this business to anyone. I LOVE my Atlas and plan to purchase another one in the future but it certainly will not be from VW Gainesville.”

“My husband and I were extremely satisfied with our experience buying a VW Tiguan at your dealership. We were especially pleased with the service provided by your salesman Anthony Schroeder. He was very knowledgeable, encouraging but not pushy. He was always keeping in contact with us to see if we wanted to pursue buying the Tiguan. He was able to locate the specific color and model we desired. He very thoroughly went through all the new technology in the car so we coukd feel comfortable driving it. Very satisfied with our experience .”