CARMAX GAINESVILLE

“DO NOT BUY ANY VEHICLE HERE! This carmax location is a complete rip off. My husband purchased a vehicle from here and within 2 weeks it started to overheat. We have taken this vehicle to the auto repair shop atleast 4 times already. Carmax themselves has supposedly worked on the failed part and still we have issues. the vehicle is now inoperable. I am not understanding why this place didn't offer to give us a different vehicle. Carmax is too free to get away with stuff like this. We bought this vehicle for work and now we cannot even use it. It has cost us more money than the down payment for this SUV. The manager Mikey or whatever his name is, should be ashamed. You are creating more difficulties for families who are already going through hard times.”

“Bought a car online and picked it up!! The process was so easy a Natalie was a great help!! Luis was able to answer all our questions. I woukd 💯 recommend!! Service was amazing!!!”

“Our first time car selling experience with Carmax of Gainesville was excellent, easy, hassle free, and fast from start to finish!! The process was so smooth, it blew out minds!! We are recommending it to everyone we can!! We convinced our neighbor to sell two of her cars to them. She was pleased with the experience too!! Carmax is really top notch in the car industry!!”

“I went to Carmax since the minute I went in the dealership till I left I felt very welcomed. The service was awesome from the sales person to the manager at the dealership. Everyone was very friendly and pleasant. They will work with you in some type of way for you to come out of the dealership driving with a car. They car I got is really nice and I am enjoying every second of it every time I drive it. If I was to send a family or friend to a dealership I will definitely tell them to go to Carmax. They have a very good customer service. I will recommend them 100%.”

“DO NOT BUY A VEHICLE FROM CARMAX GAINESVILLE!!!!!! ⛔️ I purchased a BMW from this location in December. Within weeks — by early January — the vehicle began displaying warning lights and mechanical alerts on the dashboard. I reported these issues multiple times. Instead of properly diagnosing the vehicle or sending it to a BMW dealership for a comprehensive inspection, my concerns were repeatedly dismissed and minimized. Less than 90 days later, the vehicle overheated and became completely inoperable. It had to be towed to CarMax in Tampa, FL. I was then told they would not cover the repair and that it was “not their fault.” That response was not only dismissive — it was condescending. A vehicle that overheats and becomes inoperable within months of purchase is NOT normal wear and tear. When warning lights appear and are reported within the warranty window, those reports matter. Brushing off documented concerns and then refusing responsibility when the vehicle fails is unacceptable. Buyers — verify your mileage before driving off the lot. In our situation, the 4,000-mile warranty limit later became a basis for denial. Make sure your documentation matches exactly and do not assume anything. Under Florida law, including the implied warranty of merchantability (Fla. Stat. §672.314), a vehicle must be fit for ordinary transportation. A car that becomes undriveable shortly after purchase raises serious concerns about pre-existing mechanical issues. There is no justification for a consumer to absorb the cost of a major engine-related repair this soon after purchase. At minimum, this vehicle should receive a full diagnostic evaluation by BMW to determine the true cause of failure. A buyback or full repair would be the responsible course of action. Instead, I was met with indifference and blame-shifting. I am pursuing legal counsel. CarMax markets itself as customer-focused and trustworthy. My experience has been the complete opposite. Proceed with extreme caution ⚠️ look at the pictures that’s way beginning of January when I started taking pictures I have dates.”