Safford Chrysler Jeep Dodge of Fredericksburg

“I recently stopped by Safford of Fredericksburg to look at a vehicle for my daughter. Our salesperson, Anthony, was very professional during our visit. He showed us the car, answered our questions, and allowed us to test drive it. I asked if there was any flexibility in the price and explained that I was prepared to put $10,000 down. After checking, he advised there wasn’t much room to negotiate. I thanked him for his time and we left to discuss the purchase further. About 20–30 minutes later, after speaking with my husband, we decided the vehicle was reasonably priced and called the dealership back to move forward. I was told someone else was currently looking at the car, which was understandable. I asked Anthony to please contact us if the vehicle did not sell, but we never received a follow-up call. The next morning, we attempted multiple times to contact Safford of Fredericksburg but received no answer. We then called their sister location in Warrenton and spoke with Steven, who kindly offered to check availability and arrange to have the vehicle transferred since we were ready to purchase. He later informed us the car had been sold. Wanting confirmation, I called Safford of Fredericksburg again and spoke with another salesperson, Michael, who stated the vehicle was still available. At this point, the situation became very confusing due to conflicting information from the same dealership. I then asked to speak with the sales manager, Joan. Unfortunately, this interaction was disappointing. While I explained that my frustration was not about the car selling—but rather the lack of communication and consistent information—I felt spoken over and that excuses were made for the sales staff’s poor communication. I was simply trying to confirm whether the vehicle was available so I could move forward or continue my search elsewhere. When spending approximately $34,000 on a vehicle, customers expect clear communication and professionalism throughout the process. I was fully prepared to make a substantial down payment and complete the purchase, which would have benefited both myself and the dealership. Due to the overall lack of communication and customer service, Safford of Fredericksburg will not be receiving my business in the future.”

“My wife and I have purchased 4 vehicles from Safford Dodge. 2 new, 2 used. The sales staff were not high pressure, they were knowledgeable, and very familiar with the product. Once the sale was secured, the purchase process is very quick and easy. We have been pleased with all of our purchases. I would recommend stopping in if you're in the market for a vehicle.”

“The van's running fine but I got this message on my screen About the gas cap when I brought it in. They fixed everything that needed to be fixed and the van is running fine but I got a message saying my van was done before dude called me and telling it me that it was done. I asked him about the light because they were going to check it out and he said oh I don't know let me ask him The mechanic nd get back to you. Then I got another message to my vehicle was done he never called me back like he promised. The light was never addressed. The van is running fine but I still don't know what's going on with this light or why they didn't check it out or ignored the fact that I mentioned it multiple times that I was curious on why I'm getting this late illuminating on my dash. I don't know why he went back to check with the mechanic and told me he was going to call me back and I never got in a call back. Van's running great just never gotten the message addressed like I was hoping. I asked about the light three times, mentioned it when I brought it in, was promised multiple times that they will let me know something and it still never been addressed”

“Recently I purchased a 2026 Ram 1500 Hemi from Matt Myers and Chris Modesitt. I've known them both for years! Matt is the funniest and easy going guy in the world, and Chris is one of the best Sales Mangers in this business. I worked for Safford CDJR of Fredericksburg a few years ago, and I believe coming back and buying a vehicle from your previous employer exemplifies the fact of how great this place is and the people who work here. My wife and I are always treated like family here whether it is service, sales, and parts. Just wanted to say thank you guys again and we both look forward to another one in the future!”

“The best car buying experience I have ever had! Brett Jones, our sales consultant, was awesome! He has been extremely helpful even after the sale. Steve Stewart, the finance manager, was also great and explained everything in an easy and understandable way. I appreciate them all for staying late, well after closing, and assisting us with getting our new to me truck. This will be the first place I look for my next vehicle.”