Fitzgerald Auto Mall

“Shout to Victor Houston, not only did we trade in our family vehicle. I came back 2 weeks later and traded in my truck for a better newer version. This place definitely takes care of you. Fully covered with GAP and they added the A glaze on top!! I will always come to this spot as long Vic and John are there!!!”

“Very disappointed. I found the exact truck I wanted, only issue it’s located 5 hours from where I live. After a couple weeks of dealing with the salesman on the phone that was very nice and professional and after backing out once, I decided to treat myself and go get the truck I want. I spoke with the finance department Monday stating I will be there first thing Wednesday morning to pick up my new beautiful truck. Wednesday morning comes and I arrive at 9am full of excitement, they pull the new truck around, it wasn’t washed yet and still had snow in the bed. Upon inspecting the truck there was a dent and scratch on the tailgate. Small dent nonetheless it’s a brand new $74,000 truck it should be perfect. That was it, I’m not going to make such a large purchase on an item with damage. The salesman and finance department were very nice and professional. I only wish the truck was prep and ready for delivery and maybe the damage would have been seen and fixed before my arrival. Having worked at a Chevy dealership in the pass we always made sure the vehicles looked their best when the potential buyer was coming to make the deal. I’m not angry, just disappointed.”

“Ben and Branden did a fantastic job working with me to choose and purchase a car at a fair price with confidence and ease. As a small business owner, I value authenticity, transparency, and a genuine approach. Together, these two made the process easy. They answered my (many!) questions, understood that I was not in a rush, and were quick to reply and communicate. We first visited on a Friday evening, without an appointment, and hoped to test drive a couple of cars. Ben made the process easy and just the right amount of involved/support. His experience and great attitude shines through! We returned several times over the course of the week, often with questions and some answers from my accountant. I walked away with confidence with a car that is safe, reliable, stylish, and affordable. Once we got into numbers, Branden came right over with confidence and the patience of a school teacher. He walked through pros and cons of each plan and listened to what was most important to me. We went back and forth for a few days until we both were satisfied with the deal we reached on a 2025 VW Tiguan. I love that the dealership is full service, the energy of those working is always upbeat and charismatic, and that I felt supported through the process. Never pressured. The support staff was also extremely personable and gave great local food recommendations. Jason, the manager, was very approachable and knowledgeable about purchasing a business vehicle. Fitzgerald is lucky to have this team and I’m so happy with the decision we made to work together. Thank you all!”

“I would not recommend Fitzgerald Car Sales unless you are completely out of options and have no choice but to come here for repair work. The vehicles on the lot are significantly overpriced compared to other dealerships in the area, and the overall experience makes it clear that customer satisfaction is not a priority. The service department, in particular, needs a serious attitude and professionalism overhaul. My interaction at the service desk was extremely frustrating. The employee I dealt with was rude, dismissive, and unhelpful from the start. Instead of explaining what was going on with my vehicle or walking me through the process, he acted irritated by basic questions and made me feel foolish for asking. Nothing was explained clearly, and there was no effort to communicate or provide reassurance—just condescension and poor attitude. Customer service should involve patience, clarity, and respect, especially when people are already stressed about car issues and repair costs. Unfortunately, that was completely lacking here. The experience left me feeling disrespected and frustrated rather than helped. If you value your time, money, and sanity, I strongly suggest driving to Hagerstown or another nearby dealership. The service there is noticeably better, more professional, and far more customer-focused. I won’t be returning to Fitzgerald, and I would advise others to think twice before doing business here.”

“I cannot say enough amazing things about Fitzgerald Auto Mall and the incredible experience I had getting my first car. From start to finish, the process was unbelievably smooth, stress-free, and honestly better than I ever imagined. John and Bobby went above and beyond in every possible way. They were patient, knowledgeable, and genuinely cared about helping me find the right car and not just making a sale. As a first-time car buyer, I had a lot of questions and nerves, but they took the time to explain everything clearly and made sure I felt comfortable and confident every step of the way. There was absolutely no pressure, no confusion, and no runaround. The entire process was organized, transparent, and efficient. If you’re looking for a dealership that treats you with respect, honesty, and care this is the place. And if you get the chance to work with John. You’re in the best hands possible. I’m beyond grateful and couldn’t be happier with my car and the service I received. Highly, highly recommend Fitzgerald Auto Mall!”