Fort Wayne Nissan INFINITI

“I worked with Joe in the service department originally who charged me an hour diagnostic to essentially pull the engine codes and tell me I needed batteries. After some conversations, I was then sent a request for 3 more hours of diagnostics. I called a few other shops to get their opinion on what I had going on and it was shared with me that t you guys do not have a certified diesel technician. I took it to another highly recommended diesel shop who diagnosed the issue within minutes. I made a couple calls back to your service shop to get clarify on if the recall work would cover the deficient part as others online shared their local Nissan dealer had replaced the DPF filter for them. After 2.5 days of attempting to reach Dave, I was followed up with by Joe that the part would not be covered. I brought it back for the recall work after the necessary repairs. The service advisor Minela informed me they could not do work on diesel vehicles. Then two hours later they discovered they could? Communication is an issue. Honesty and transparency is an issue. My emails- ignored. My voicemails- ignored.”

“Keidrick helped us find and finance exactly what we didn’t know we needed!! He was super patient, very kind, and made the experience great! We will definitely be back in the fire and do recommend!! The manager ( I’m sorry! Forget name ) was also incredibly kind, easy going, and got us approved and signed quick and easy! This was a great experience for us!”

“I had a great experience working with Kaleb at Nissan. From the moment I walked in, he was professional, patient, and genuinely focused on helping me find the right vehicle for my needs — not just making a sale. He took the time to answer all of my questions, went over different options with me, and made sure I was comfortable with the numbers before moving forward. The whole process was smooth, straightforward, and way less stressful than I expected. If you’re looking for someone who’s honest, knowledgeable, and actually listens to what you want in a car, I highly recommend asking for Kaleb when you go to Nissan. He made the entire buying experience easy.”

“We recieved excellent customer service from start to finish of our new 2025 Pathfinder. Keidrik was fun,very kind patient and professional. I'm sorry I don't remember all the names but everyone was AWESOME!!”

“Our salesman was great. Below is his card. He went above on everything. Even willing to come in on his day off if our schedule didn't align with his. Truthfully everyone there is absolutely professional and kind regardless if you are being helped by them or not. We went in with an amount of $$ we wanted to spend and he showed us the vehicles that were in that range of what we were looking for. Never above that amount.”