Suburban Chrysler Dodge Jeep Ram of Farmington Hills

“Easy setting up appointment online. Advisor was efficient checking car in. Service was performed quickly and checkout was easy as Advisor made invoice understandable and what we should expect going forward at our next service. manager Eric were very helpful. I wouldn't go anywhere else or deal with anyone else. Do yourself a favor and see Eric”

“Great customer Service I had a great experience at this dealership. The staff was professional, patient, and took the time to explain everything clearly. The staff was really respectful and they made a stressful situation much easier. I really appreciate the honesty and help I received and would recommend this dealership to others.”

“I’d like to give a huge shout out to Sales Manager Rob Love and Olivia in the Service Department for going above and beyond during the long journey of repairing my car. Rob consistently showed up with professionalism and genuine care. He didn’t just help as a manager, he supported me like a friend. Whenever I reached out, he responded quickly, and when he wasn’t in the shop, he still made sure to coordinate with his coworkers to take care of things. When we found out a part that I needed was back ordered and I would be without my car for a while, Rob made sure I had a loaner so I could continue managing my daily responsibilities as a mom. Since purchasing my Jeep from this dealership, I’ve reached out to Rob several times, and every single time he has been a reliable problem solver. A special thank you to Olivia as well. I know how much effort she put into facilitating the repairs. She always maintained a positive attitude, explained everything with patience, and went above and beyond to make sure the vehicle was safe before handing it back to me. And while we are still waiting for an auto part, she coordinates with her coworker to make sure I still have a vehicle to get around. The past few months have been stressful, but the people at this Chrysler dealership made me feel like I wasn’t alone. They cared and worked together to help solve the problems, and for that, I am very grateful.”

“Your sales guy Corey Morris lied and lied and lied for approximately 2-3 month claiming he had this jeep joose and that I was approved and just waiting for this jeep to be shipped in...long story short I'm still waiting on lying Corey and ended up buying the car elsewhere..I Hope this is not what you consider good customer service..I actually think your sales guys needs gasoline on his tongue for all of lies he put out.... hopefully Suburban will do better...”

“Great service. Very friendly. When I arrived, the service man told me some things about my car that I didn’t know. He answered my questions with grace as this was my first time servicing my jeep. Clean facilities. Snacks. Kid friendly. All around good service.”