Crossroads Ford of Fuquay Varina

“Thank you to the service team who took great care of our F-150 (“Bruce”). We had our truck towed to FV Crossroads after it would not start. We were texted the diagnostics and estimated repair cost within 24hours and were prepared to pay out of pocket. It ended up being completely covered under warranty, which was such a big relief! Nerissa provided excellent support, and having the truck delivered right to our driveway when finished was the icing on the cake. We bought our truck at this location and look forward to trusting them with its continued care for many years to come!”

“I recently purchased a new Bronco from Crossroads Ford Fuquay, and I can tell you first hand that not all Ford dealerships are like this one. The sales floor, lot, cars, etc were all clean and very well maintained. Every person we met greeted us with a smile and they all genuinely felt like they enjoyed working with us even tho we kept them an hour after closing. There were no sales gimmicks, no shady sales techniques, no pushy salesmen, just straight up friendly conversation mixed with a little negotiating. Ty and Aaron were exceptional throughout the entire process and were a pleasure to work with on what I felt was a great deal for both sides. I would 100% recommend visiting Crossroads Ford of Fuquay if you’re looking for a new vehicle!”

“I’ve bought vehicles and had them serviced from the Fuquay store for years, it was always a great experience, each and every time, until today. I made an appt to have the AC system on my ‘23 Bronco looked at for a Wed. and dropped it off the day before. Wed. passed, no update. 3pm Thurs I called for an update, no answer, left a message. 5pm no update, called again, get ahold of Mark in service who put me on perma hold, so long the call timed out and hung up. Called back, voicemail. Call again, Mark again, sounds as if he had zero recollection of our conversation minutes earlier so I reminded him why I was calling and let him know that they’ve had zero communication with me even though I’ve tried many times and left messages for a return call. He had no reply whatsoever, thought maybe we’d been disconnected again but asked if they’ve even looked at the vehicle now that they’ve had it for days and thats when I finally get an answer, no, they have not. I can tell he was trying hard to avoid saying they’ve yet to look at it, but didn’t want to. No apology, nothing. At that point I was done dealing with this service dept, they are inept in communication, especially being that Mark is apparently the service dept manager. I then told him to lock the key in the vehicle for me to come pick up that eve. His response? Aaaiiight.. Now Capital Ford in Lillington will be getting my business. They serviced my Superduty days earlier as they had a next day appt for a check engine light when Crossroads was booked out 10 or so days. It was a completely different experience, the lady in their service dept was the nicest lady I think I’ve ever dealt with at a car dealership. If you’ve had the pleasure to speak with her, you know exactly what I mean. Do yourself a favor and make the drive to Capital Ford of Lillington.”

“Best experience I have ever had in 65 years when purchasing a new car. Thank you so much to Jerry, Dan & Ken. I really appreciate everything you did to help me get the vehicle I wanted. Grandma is Happy!!!! God bless you all.”

“I've purchased many vehicles the past few years. This was by far the best experience I've had. Gerry the sales person was fantastic. He's funny, professional, knowledgeable and pays close attention to what your wants and needs are. He made sure I had everything I needed to make a decision on my dream truck. The finance manager was awesome as well. It didn't feel like a pressure cooker in his office. We were having casual conversation while also keeping it professional and making sure I understood everything I was signing. Highly recommend this dealership if you are in the market”