Performance Lexus Northern Kentucky

“Mark was very informative and helpful! He was my first point of contact and unfortunately had some vacation days already planned. However, I was directed to Serigne who picked up flawlessly from where we left off! Was able to finally come to an agreement and purchase the car I've wanted since I was a child! Definitely will use them for future purchases!”

“Went shopping for a 2026 IS 350 F-Sport AWD. I was upfront from the beginning about what colors and options I was interested in. I also told them I was paying cash out the door, no financing or trade-in. You would think that someone in the dealership from the top to the bottom salesperson would jump all over that. Literally a serious buyer that was a guaranteed sale. Well, that didn't happen. I worked with Chris Baxter. I spent weeks texting him back and forth. He would constantly email and text me about cars that were either not the colors I wanted, or were missing certain options I wanted. You would think that it's not that difficult to listen to what the customer is telling you that he wants, especially if he's serious about buying the car. After wasting weeks of my time texting back and forth, I started speaking with other local Lexus dealerships. They were all very competitive with their prices, and actually were serious about wanting to sell me a car. I never make a purchase until the end of the month because obviously that's when the best deals become available. I set aside all day today to drive to each local Lexus dealership to see what their final offers were. I also went to a Genesis dealership as well. My first stop was Performance Lexus in Fort Wright. I had a 9am meeting scheduled with Chris. I sat in the lobby waiting on him until 9:30am. When we finally did speak, he offered me an insulting price on the car. A month earlier he texted me and offered me Iridium (silver) IS 350 with all of the options I wanted for a very good price. I was not interested in that color. I preferred blue or wind color. The price he offered me today on the blue one I wanted was $8k more (tax included) than the silver one he tried to sell me a month earlier. Granted the blue color is a premium paint color, so it is $600 more expensive than other colors. But $8k more, absolutely not. I guess he thought that I was going to actually do the deal, which is both laughable and insulting. I obviously left a few minutes later without signing anything. Spoke with both other local Lexus dealerships afterwards. Both were competitive, respectful, and actually cared about earning my business. Long story short, I bought the same vehicle from one of the other dealerships this afternoon for more than $6k less than what was offered at Performance Lexus in Fort Wright. They went above and beyond to earn my business. Performance Lexus in Fort Wright barely made any effort at all. What car dealership doesn't want to sell a car? Make it make sense. I have an 820 credit score and I was paying all cash anyway. Literally the easiest sale of the day if they actually made an effort to 1) care or 2) actually be competitive. We as consumers have multiple car dealerships to choose from, which is a good thing. If you don't want your time wasted, I would advise you to avoid Performance Lexus in Fort Wright. Go to the Lexus dealerships in either Mason or Dayton. They will treat you like they want to earn your business. Hopefully this review will save someone else from having their time wasted. SHOP AROUND. There's always more than one option!! Keep your hard earned money in your bank account.”

“We drove down to Performance from Dayton. The prices and selection were much better than local. Andrew and all of the staff treated us like royalty. This was the best experience for purchasing a new car I ever had. No pressure and Andrew went to great lengths to make sure we were satisfied with our new car. I would recommend Performance Lexus of Northern Kentucky to anyone.”

“The best experience we've ever had buying a car. This is our 4th Lexus. I was getting my F Sport work on and met a great associate, Andrew. We talked about our interest in a sportscar. When one became available he called, checked the car personally and felt it was what we would like.He was spot on! Then we met Mike and he made sure the car was brought up to standard and detailed. Andrew showed us everything about our Lexus SC 430. Such a great team and excellent service. Performance Lexus No. KY is the best when buying a new and used car! We now have 2!!!”

“I’ve never had such an amazing experience with a car dealership until I found this one. Nicole was the best! I live in Virginia and found the exact model, trim, and color I wanted at a wonderful price point. Because of the distance, the entire transaction was handled via text and FaceTime. As a millennial, I prefer not to talk on the phone, so having the process handled mainly through text was ideal and convenient. Nicole and the rest of the team were incredibly responsive and transparent throughout. They even made special accommodations for the car delivery to fit my tight schedule. It was a smoother process than I ever thought possible. Nicole was so friendly that it didn't even feel like a transaction—I feel like I gained a friend! Thank you, Nicole and Performance Lexus Northern Kentucky, for such a wonderful experience and for making my dream car a reality.”