CARMAX ALLIANCE

“Great experience back to back. First time I went to get my van appraised, was greeted and treated nicely by the workers there. The next day I came back to sell my van, Raven took such great care of us from start to finish. Not only was she friendly and knowledgeable, she also made the entire process enjoyable, so easy, and stress free. Highly recommend this place and this location. I would definitely go back here next time I need to sell my car or purchase a new one. Thanks to the Carmax team for a great selling experience.”

“It’s been a long time since I’ve experienced a customer care representative who genuinely cares, and that is exactly what LD delivered. We went in to sell our car after receiving an online quote. Although the initial in‑person bid came in slightly lower, he took the time to walk us through the reasoning and worked hard to match the online quote. Throughout all the negotiations and back‑and‑forth, he never missed a beat in keeping us updated on every step. LD even asked us to return the next day and went above and beyond by filling the tank for us. The next day, the transaction was completed smoothly and to our full satisfaction. Overall, it’s a solid 5 out of 5 in every possible category; both for CarMax and for LD. Thank You.”

“Great experience. Carmax in Alliance changed how I will buy cars forever. In the past buying a car was extremely stressful, I am used to dishonest car salesman trying to cheat me as much as they can while lying through their teeth. I had a GREAT experience at Carmax in Alliance. I did have to visit 3 different Carmax locations to complete the purchase of my Tacoma but Carmax in Alliance was by far the best. Everyone was super polite and friendly and eager to help. Alex the manager never stopped working on my issue until he was extra sure everything was good to go, explaining the whole process to me as he worked to fix it. Because Alex wanted to be extra sure we were good to go, we were there a little longer than planned but Alex made sure we got a meal nearby comped by Carmax. I truly felt like a valued customer through the whole experience, which is becoming more and more rare these days. I would gladly recommend Carmax in Alliance to friends or family next time they need to buy or sell a vehicle.”

“Amaris and Magda were absolutely amazing. They stayed late just to make sure we got exactly what we wanted. Lacey was also just the best with us. Everyone was super understanding and patient with us with any questions we had. Highly highly recommend not only this place but also the people! Helped my husband and I get our first car together!”

“I had an exceptional experience. Initially, I was hesitant about driving 100 miles, unsure if they would honor their online quote. However, I decided to proceed with the trip, and upon inspection of my vehicle, they provided exactly what was promised. The process was straightforward, and within an hour, I left with a check. The staff were very courteous and did not attempt to negotiate down from the initial offer. They consistently uphold their commitments, and their valuation was $2,500 higher than Carvana and $3,000 more than GiveMeTheVin.”