Marlow Motor Co

“We went on a whim to check out a vehicle they had that we found online. I had just totaled my vehicle, and only had a few days left for a rental. I needed something quick. We showed up late in the evening, and they made us feel welcomed. They wanted us to look around and stayed late with us to meet our needs. They worked with us, but the vehicle we came in to look at didn't meet our needs & wants. They set off to help us find a vehicle. The next morning, it worked out for another vehicle. We came to an agreement and we were back in that evening. Once again staying open late to help met our needs. They bent over backwards to help us, and thankfully it all worked out. They are definitely one of the best kept secrets of the Valley. I hope they always keep that small dealership vibe as many are trying to hard, & don't care about that personal detail. These guys really did. We really enjoyed working with them, and if we ever need (hopefully not, sorry) another vehicle, we will be back!”

“Predatory service advisors. Taking advantage of my elderly father when he took his car to the wrong dealership asking about a 4pm appointment and they just went ahead and took the car and kept it for 2 days! For an oil change !! Not only that. But this has been single handedly the most expensive service we have ever gotten. $205 for an oil change and a tire rotation on an SUV ? They also snuck in a $25 oil additive we didn’t ask for that as soon as I mentioned it they refunded it without even asking me. They knew what they did. Absolutely ridiculous. We didn’t plan to go here in the first place and will never go again. Yes. It was his fault for going to the wrong place but the right thing to do would of been to tell him he didn’t have an appointment and let him know the vehicle wouldn’t be ready that night like we expected. Shameful business practices to say the least.”

“I can’t say enough great things about Marlow Jeep and their incredible team. My wife and kids were driving our brand new Wagoneer back from South Carolina to New Jersey when the transmission unexpectedly failed—about as stressful a situation as you can imagine. From the moment they arrived at Marlow Jeep, the team stepped in and truly went above and beyond. They made sure my family was taken care of right away, helped arrange transportation so they could safely continue their trip, and provided a loaner vehicle without hesitation. During what has turned into a month-long headache, they’ve been the one bright spot—consistently responsive, helpful, and genuinely caring. I especially want to recognize Herb from the service team, who was outstanding throughout the entire process. He kept us informed, showed real empathy, and made a difficult situation much easier to manage. To be completely honest, the dealership we purchased the vehicle from and Jeep Customer Care were extremely disappointing and offered little to no help. In contrast, Marlow Jeep stepped up in every possible way. If you’re anywhere near Marlow Jeep and need service, you will be in excellent hands. Their professionalism, communication, and commitment to customers are second to none. Highly recommend.”

“We recently purchased a new Pasifica from Marlow Motors and it was the easiest car purchase we have ever received. No pressure to buy, we were not followed we just came in, found what we were looking for, we made an offer and boom it was done. We will definitely buy from them again in the future.”

“This dealership took such good care of me! I was traveling in from out of town and called from the road (3 hours away at the time) Josh in the service department got me in and took care of my Jeep right away. The service department got my Jeep working as it should and did not try to upcharge/upsell me as most dealerships do. Since I was only going to be in town for the weekend, I was so happy they got me in and taken care of on such short notice on a Friday! All employees were very pleasant, I was very impressed!”