Fresno Acura

“Took my vehicle in on 6/18 for issues with the infotainment system. After keeping it for a day and a half, I was told that a part needed to be ordered & would take 5-7 days. I told the service person that I had an extended warranty and he said he would check into it. After not hearing anything for almost 3 weeks I called my service person and left a voicemail as to the status of the part ( this was in the morning). I got no response that day and then the next day an Acura person called from the dealership in another state where I purchased the vehicle stating that they had just received a request to approve the part under the extended warranty, which he said they would do right away. Later that same day my service person finally returned my call and told me the part was on order and would be in on Friday. I am assuming nothing happened with ordering the part or following up on the extended warranty until I had left the message about what was going (almost 3 weeks after originally taking the vehicle in). I was told the part would be in on Fri morning early, so I took my vehicle in at 7:30am and was told that it would take about half a day. There was never any follow up initiated by my service person, as I only got updates after I texted him about status. I finally called around 2:30 in the afternoon and was told that the vehicle repairs were complete, but they were waiting for the warranty people to approve the work so the car could be released to me. I never heard back until I again pinged by text (4:00pm) that I was coming to pick up my vehicle regardless since this was on a Friday afternoon. When I got there the vehicle was ready and I asked about the approval, and the response was like it was no big deal to release the vehicle. The overall communication and follow up on this issue was the worst that I have experienced since I have been taking my vehicle here (2.5 years).”

“Brian Cass at Fresno Acura was great to work with for the purchase of our new RDX! Brian was helpful and genuine in his approach in selling us our new vehicle. We moved quickly and Brian matched energies. Even with an early issue soon after driving off the lot, Brian responded by mitigating the situation swiftly and satisfactorily. We look forward to a continued connection with Brian and are confident that he will continue to provide exceptional customer service.”

“We walked into Acura of Fresno, located on 7250 Palm Ave., and were immediately greeted by Jared, who was extremely professional and helpful. I loved that he took his time with us, never pressured us, and walked us through the entire process. He explained all of our options and made sure we felt comfortable every step of the way. We traded in a car and were amazed by the value we received and all the great deals they offered us. The loan process was easy and completely stress-free. I would highly recommend this dealership to all of my family and friends. Thank you, Jared, for making this such a wonderful experience. My dusghter loved her car. We will be clients for life!”

“Best dealer I've been to. From sales to service, they are all amazing. I bought my 26 Integra a-spec a few months ago and had a great experience. I bought from Harris and he was truly very helpful in finding the package I wanted and knowledgeable about my car. Today, I had the remote start installed because I opted to purchase the Aspec without the tech package. The install was quick. Parts came in quick and service department was available to do the install as soon as the parts came in. No other dealer can make an appointment that quick. Everyone was professional and provided transportation to and from the dealer. And got a little goodie bag which is the best gesture I've ever had from any dealer. Thank you Fresno Acura for making this a great experience.”

“Had a routine oil change done early Saturday morning with an appointment. Staff is always courteous and welcoming. Matthew Lewis was the customer service rep on this visit and was polite, concise and helpful. He reviewed the services provided and informed me of some other recommendations for the car but was not pushy in any way. Kudos to the entire team :)”