CARMAX COOL SPRINGS

“Just had a great first time experience with CarMax! I would like to shout out a big thank you to Jimmy and Mathew for taking such good care of us while purchasing our Mazda CX50! We are super happy! I highly recommend!”

“My experience at the Rivergate CarMax was great. The Cool Springs location was nowhere close. I spent hours there buying the car, then got on the highway and immediately started having problems with it. I brought it right back, and an employee named Shannon acted like he could not care less. I was told they “might” get to it the following Tuesday, which was already four days after I bought the car. I bought the car on the 19th. It has now been almost a week, and I still have no resolution. Now they are saying they will not even look at it until the 30th. I have also spoken with CarMax customer service. They told me they would contact the store and get this handled, but I still have not heard anything. To make it worse, my monthly payment ended up being more than $10 higher because the associate helping us kept rerunning the financing. Somehow, the payment went up a little every time. This entire experience has been terrible. I bought a car, had problems with it immediately, brought it back, and nobody seems interested in fixing the situation. There is one guy in the service center who has been great, but everyone else has made this experience far more frustrating than it ever should have been. I would not recommend the Cool Springs location to anyone..”

“The team at Cool Springs Car Max was great. Very low pressure, but once we made a decision it was very quick and painless. In and out in under 2 hours. Very happy with our purchase”

“We drove a hour and half from home to shop here. X was one of the best and very helpful sales man. He knew I was set on one car and one only. Didn’t push me or anything. The process was smooth speedy and everyone we came into contact was polite and kind to every extent. I will buy again from this store! I love my Nissan so much!”

“I have bought three vehicles from CarMax over the course of a year, and every single one has been a nightmare of mechanical issues and incompetent repairs. This company sells cars with serious problems, then fails to fix them even after multiple service visits. I will never buy from or recommend CarMax again—save yourself the headache and money. First, the Kia Soul I purchased developed a violent engine knock within just 100 miles of driving it off the lot. It sounded like the engine was about to explode. CarMax’s “thorough inspection” clearly missed something major, and I was stuck dealing with the fallout. Then came the Hyundai Kona, which was plagued with numerous issues right from the start. I had to bring it in for service multiple times, wasting days of my life waiting for “repairs” that never fully resolved anything. Constant problems, poor communication, and no real accountability. Now, the current disaster: my Ford Mustang. I’ve brought it in four separate times for service, including two visits in a row for the exact same problem. They “fix” it, I drive away thinking it’s resolved, and the issue comes right back—sometimes within hours. It’s clear they either don’t diagnose properly, use subpar parts, or just don’t care enough to do the job right. This car is basically undrivable reliably, and I’m out thousands in time, towing, rentals, and frustration. CarMax advertises “quality certified” cars and a great warranty/service experience, but in reality, it’s a revolving door of lemons and half-hearted attempts at fixes. Their service departments are slow, unresponsive, and ineffective. After three bad experiences in a row, it’s obvious this isn’t bad luck—it’s a pattern of selling problematic used cars without proper vetting and then failing to stand behind them. If you’re considering buying from CarMax, run the other way. Go to a reputable independent dealer or private seller and get a pre-purchase inspection from your own trusted mechanic. CarMax has burned me three times too many. Zero stars if I could. Avoid this company!”