Toyota of Foxlake

“We had an incredible experience from start to finish! Everyone at the dealership made the entire car-buying process easy, enjoyable, and completely stress-free. A huge thank you to Abdul, who was knowledgeable, patient, and genuinely invested in helping us find the perfect vehicle. He took the time to answer all of our questions and never made us feel pressured. We also want to recognize the sales manager and the finance team for making everything seamless. They were professional, transparent, and efficient, making what can sometimes be a stressful process feel exciting instead. We truly appreciate the outstanding customer service and the care we received every step of the way. We highly recommend this dealership to anyone looking for a great car-buying experience, and we can’t wait to come back when it’s time for our next vehicle!”

“I have been wanting to write this review in appreciation of Jeff Goessele who serviced great customer service to me and my husband! Made us feel so welcomed and answered all our questions. This was my first car purchase one all always remember. Thank you Jeff! Hope you remember me, this was almost a year ago! Never too late for a review!”

“I had an excellent car-buying experience thanks to Abdul and Tony. From start to finish, they were professional, knowledgeable, and genuinely pleasant to work with. Abdul made the process smooth and stress-free, answering all of my questions and making sure I felt comfortable every step of the way. Tony was equally helpful and went above and beyond to ensure everything was handled efficiently. Their customer service, honesty, and attention to detail made this one of the best vehicle purchases I’ve ever had. I never felt pressured, and they truly worked to make sure I left happy with my purchase. I highly recommend asking for Abdul and Tony if you’re in the market for a vehicle. Thanks again for the outstanding service!”

“This Toyota dealership has a great coffee machine. I'm currently waiting for the financial department to process our loan. That is the worst part of buying a car no matter where you buy it. I recommend bringing cash or use your debit card to purchase your car. The salesman, Abdul, has been friendly and great to work with purchasing our used Camry.”

“As a young woman shopping for a car, I’m naturally cautious. Too often dealerships assume I lack knowledge and can be easily persuaded. That is absolutely not the case. I have no issue saying no or walking away if I am not heard, feel something is off, or being pressured. I spent nearly 3 months test driving BMW X4s and X6s to make sure I found the perfect fit, with no rush whatsoever. After multiple appointments—some of which were canceled last minute—I happened to notice that Fox Lake Toyota had exactly what I was looking for while driving home from a canceled appointment! On a whim, I called shortly before closing since I was right there, and Sydney welcomed me in without hesitation. From the moment I arrived, the experience was refreshingly different. I was greeted by manager Juan Ortiz and assisted by Jeff Goessele, who was an absolute pleasure to work with. Jeff was personable, patient, and genuinely respectful. He gave me space to think, never pressured me, and answered questions directly when I asked—something I truly appreciated after visiting so many other dealerships who pressure me or distract me while I am trying to think and review the car specs myself! After the test drive, I shared a few concerns, including minor paint damage on the hood and the vehicle only having one key. Jeff and Juan took those concerns seriously. Not only was the paint corrected, but we also came to a fair agreement on price with the help of Juan. I arrived at 6:30 PM and left around 9:00 PM with a deal we were both happy with. Tim in financing went above and beyond—lowering my rates, clearly explaining everything, and making sure I felt heard and confident throughout the process. Within about 24 hours, I returned to review the paint correction and drove off in my new car. Every person I interacted with took the time to listen, validate my concerns, and treat me with respect. There was genuine conversation, laughter, and a sense of teamwork that made the experience feel like more than just a transaction. I’ve had my car for about a week now and couldn’t be happier. I’m so glad I waited and found the team at Fox Lake Toyota. Thank you, Juan, Jeff, Tim, and Sydney!”